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About the Role
As a ServiceNow Senior Technical Consultant, you will be part of an innovative team, developing world-class customer solutions using the ServiceNow platform. You will provide technical consulting services to clients, contributing to the design and delivery of technical solutions, including customization, data design, technical testing, and configuration. You will also serve as a technical resource, developing specialized knowledge and skills in ServiceNow as an enterprise solution, focusing on designing and implementing solutions, and providing guidance and hands-on development to clients and internal technical resources.
Responsibilities
- Be part of a team of ServiceNow specialists delivering ServiceNow solutions to multiple customers.
- Participate in client workshops and requirements gathering to build requirements and design solutions.
- Advise and make recommendations on proposed solutions.
- Develop solutions in ServiceNow to meet defined requirements with a high standard of quality, including configuration, scripting, testing, demonstrations, UAT, and go-live support.
- Mentor and train junior team members.
- Produce documentation and training material for implemented solutions.
Requirements
- Several years of experience in ServiceNow design and development, preferably in a consulting environment.
- Strong communication skills, both written and oral.
- Ability to present solutions to customers, including senior management.
- Highly focused on providing strong customer service.
- Ability to work as part of a team or individually to meet project timelines.
- Pro-active, creative, and able to research solutions and make recommendations.
- Willing to learn and take on new challenges.
- Ability to work from home and travel to client locations for meetings and workshops or work on client sites.
- Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS are highly advantageous.
- Understanding of Service Management concepts and delivery assurance principles and procedures.
- High level of knowledge of the ServiceNow application and ideally experience of building custom applications and integrations with other platforms.
- UK national or sole British citizen.
- Resided in the UK for 5 years and over.
Skills
- ServiceNow
- JavaScript
- HTML
- XHTML
- XML
- CSS
- AJAX
- AngularJS
- Service Management concepts
- Delivery assurance principles
- Building custom applications
- Integrations with other platforms
Location
- Hybrid
- Erskine
- London
- Newcastle
- Aldermaston
Work Type
- Hybrid
- Remote
- Travel
Experience Level
- Senior
Education Level
- ServiceNow Certified Administrator
- ServiceNow Certified Implementation Specialist
- ServiceNow Application Developer
- ITIL Foundation
- Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM would be an advantage
Salary/Compensations
- Dependent on Experience
Benefits
- Regular training and development opportunities
- Ability to achieve certifications
- Supportive and friendly team of consultants
- Comprehensive Flex benefits scheme
- Pension
- Life Insurance
- Health insurance
- Travel insurance
- Store vouchers/discounts
- 25 days holiday
- Options to increase holiday
- Select benefits appropriate to you
About the Company
- DXC Technology is committed to building diverse, inclusive teams.
- We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates.
- We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.
- One of the leading ServiceNow partners who strive to maintain the highest levels of attainment in ServiceNow.
- At DXC Technology, we believe strong connections and community are key to our success.
- Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
- We’re committed to fostering an inclusive environment where everyone can thrive.
Equal Opportunity
- DXC Technology is committed to building diverse, inclusive teams.
- We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates.
- We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.