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About the Role
The Operations Support Specialist leads the Central file closing department, ensuring all Canadian files are accurate, meet documentation requirements, and comply with Insurance Partner policies.
Responsibilities
- Store support virtual/email communication, Invoices corrections, Flat Rate flagged labor corrections, Payroll/Petty Cash Support, Posting all missed payment notifications from Accounting to ensure RO's reflect accurate information.
- Investigating all payment inquiries for accounting.
- Posting invoice corrections/ missed invoices, Entegral Certifications being kept up to date for BC, Month end support, very intense time Assisting in AR collections over 60 days, AP Unposted Tracker support, Monthly Shop AR Adjustments
- Quarterly reconciliations: A/R - Parts credits, Audit Support (Internal & External)
- Assist CIP Team as required
- Key Metric Audits
- Daily file review & closing
- Communication with Shops
- File auditing for documentation and revenue recognition compliance
- Maintain File closing tracker
Requirements
- Post-secondary education or equivalent
- A minimum of 4 years previous experience in a collision repair environment or a similar role
- Travel when necessary
- Required to be in office 2-3 Days a week
Skills
- Excellent verbal and written communication
- Excellent organizational skills and ability to multi-task and shift priorities
- Skilled at developing and delivering training content and leading large workshops
- Interpersonal skills necessary to interact effectively with a variety of individuals, including internal and external partners
- Experience influencing others, including senior leaders
- Ability to interpret and analyze data and make recommendations based on findings
- Proficient in time management skills
- Required to take task oriented initiative
- Detail oriented with strong technical, analytical and problem-solving skills
Location
- Canada
Work Type
- Hybrid
Experience Level
- 4 years previous experience in a collision repair environment or a similar role
Education Level
- Post-secondary education or equivalent
Salary/Compensations
- $24.00 - $31.25 per hour
Benefits
- Competitive Pay
- Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
- RRSP with company match
- Annual Paid Vacation Time Off
- Career Growth Opportunities
- Ongoing Training
- A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
- Voluntary Daily Pay option available
About the Company
- At Assured Automotive, we have been providing quality workmanship on every collision repair for over 30 years.
- As part of The Boyd Group, we have numerous locations throughout Western and Central Canada.
- We provide the knowledge and equipment you need to excel on our team.
- We also invest in our employees, offering training sessions and assisting with certifications.
- If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.
Equal Opportunity
- Assured Automotive is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.