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About the Role

This role is responsible for owning the strategy, operating model, methodology, and annual plan for operational resilience scenario testing, aligned with enterprise resilience, risk, and regulatory expectations. The position involves leading the end-to-end design and execution of severe-but-plausible scenarios to test critical operations and supporting services.

Responsibilities

Own the strategy, operating model, methodology and annual plan for operational resilience scenario testing.
Lead the end-to-end design and execution of severe-but-plausible scenarios.
Partner with business, technology, cybersecurity, third-party risk, facilities, crisis management, business continuity, data and control functions to develop credible scenarios.
Define scenario assumptions, injects, participant roles, decision points, evidence requirements, success criteria and evaluation methods.
Ensure tests assess the full end-to-end service chain, including people, process, technology, data, premises, suppliers, interdependencies, communications and governance.
Facilitate executive and operational testing sessions.
Evaluate test performance against impact tolerances, recovery objectives, service commitments and established controls.
Translate findings into actionable remediation plans with accountable owners, target dates, validation criteria and risk-based prioritization.
Produce concise executive reporting on test coverage, outcomes, recurring themes, risk trends, readiness and remediation progress.
Provide subject-matter expertise and consultation to stakeholders on scenario design, resilience testing practices, lessons learned and continuous improvement.
Establish and maintain scenario testing standards, procedures, templates, quality controls and a defensible evidence repository.
Maintain a risk-based testing universe and multi-year roadmap.
Provide effective challenge to scenario scope, assumptions, recovery strategies, dependency mapping and management assertions.
Ensure testing activities comply with applicable internal policies, the enterprise risk-management framework and relevant regulatory expectations.
Coordinate with Risk, Compliance, Internal Audit and regulatory engagement teams.
Identify systemic themes and concentration risks across scenarios and recommend enterprise-level improvements.
Lead or contribute to governance forums, presenting material findings, risk acceptances, remediation status and decisions requiring executive attention.
Forecast and manage team capacity, external support and program financials.
Drive integration with incident management, crisis exercises, business continuity testing, technology disaster recovery and third-party testing.
Lead and develop a high-performing team of scenario testing professionals.
Build team capability in operational resilience, facilitation, scenario design, risk analysis, service mapping, data interpretation, executive reporting and constructive challenge.
Plan and allocate resources across concurrent tests and remediation reviews.
Provide coaching, career development, succession planning, recruitment and regular performance feedback for team members.
Foster an inclusive culture of professionalism, curiosity, collaboration, disciplined execution and continuous improvement.
Establish strong relationships across business and technology teams, control functions, program leaders and external specialists.
Promote knowledge sharing, reusable methods, lessons learned and common tooling across operational resilience and related assurance teams.

Requirements

Deep expertise in operational resilience scenario testing, exercise design, business continuity, crisis management, technology resilience or a closely related risk discipline.
Demonstrated ability to lead complex, enterprise-wide tests involving senior executives and multiple business, technology, control and third-party stakeholders.
Strong understanding of critical operations, impact tolerances, end-to-end dependency mapping, recovery strategies, control assessment, remediation governance and risk acceptance.
Advanced facilitation and written communication skills.
Strong judgment and constructive-challenge capability.
Experience establishing or maturing a scenario testing framework.
Future-focused thought leadership, with awareness of emerging operational, cyber, technology, geopolitical, climate, supplier and physical disruption scenarios.
Accountability for a team or function of moderate-to-large size, scope, risk and complexity.
University degree or equivalent professional experience in business, risk management, technology, emergency management, security or a related discipline.
10+ years of relevant experience, including significant experience in operational resilience scenario testing, exercise management, business continuity, crisis management, technology resilience or enterprise risk.
People-leadership experience with demonstrated success building capability, managing senior stakeholders and delivering complex cross-functional programs.
Hands-on experience designing and facilitating tabletop exercises, simulations or other scenario-based tests and converting outcomes into measurable remediation plans.
Experience within a large, complex and regulated financial institution is strongly preferred.
Relevant certifications or accreditations are assets, such as CBCP, MBCI, ISO 22301, CRISC, CISM, PMP or recognized exercise-design / emergency-management credentials.

Skills

Operational resilience scenario testing
Exercise design
Business continuity
Crisis management
Technology resilience
Risk management
Facilitation
Written communication
Judgment
Constructive challenge
Scenario design
Risk analysis
Service mapping
Data interpretation
Executive reporting
Team leadership
Stakeholder management
Program delivery

Location

Toronto, Ontario, Canada

Work Type

Full-time

Experience Level

10+ years of relevant experience
People-leadership experience

Education Level

University degree or equivalent professional experience

Salary/Compensations

Base pay may vary based on candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

Benefits

Growth opportunities
Skill development
Health and well-being benefits
Savings and retirement programs
Paid time off
Banking benefits and discounts
Career development
Reward and recognition programs
Training programs
Online learning platform
Mentoring programs

About the Company

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.
We strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world.
More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.
TD is deeply committed to being a leader in client experience.
We believe that all colleagues, no matter where they work, are client facing.
Together, we are reimagining what banking can be for our clients, colleagues and communities.

Equal Opportunity

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals.
Here at TD, we hire and develop the best.
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.