Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Credit Customer Success Manager role.
Rezi rewrites your resume against S&P Global's job description. Free.
Tailor your resume to this Credit Customer Success Manager role.
Rezi rewrites your resume against S&P Global's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Credit Customer Success Manager posting at S&P Global — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Credit Customer Success Manager posting at S&P Global — free, in seconds.
About the Role
The Customer Success Management (CSM) team supports Risk & Valuation Services (R&VS) and Desktop & Research (D&R) clients with expertise in credit, risk, and financial data. You will act as a trusted advisor for strategic accounts, driving adoption of S&P Global Market Intelligence's solutions. This role is critical for revenue retention, growth, and long-term client success.
Responsibilities
- Drive customer success outcomes by engaging strategically with clients to increase renewal rates, reduce churn, and improve overall account health scores.
- Accelerate product adoption across S&P Capital IQ Pro, Ratings Direct, and Credit Analytics through targeted client engagement and training.
- Identify and develop growth opportunities, including referrals and cross-sell opportunities, contributing to new business pipeline.
- Optimize the customer journey by mapping lifecycle touchpoints, capturing product enhancement feedback, and communicating client insights to product teams.
- Lead cross-functional collaboration with Account Management, Sales, Product, and Support teams to deliver strategic programs.
- Champion Customer Success tooling, driving effective use of Salesforce, ChurnZero, and Calendly.
Requirements
- 3+ years of experience in a client-facing role within financial services, fintech, or financial data (Customer Success, Account Management, or Client Services).
- Demonstrable knowledge of credit markets, credit risk, or financial data products.
- Proven track record of managing and growing enterprise client relationships within a recurring revenue or SaaS business model.
- Demonstrated experience collaborating with cross-functional teams (Sales, Product, Support).
- Excellent written and verbal communication skills, with experience presenting complex financial concepts clearly to varied client stakeholders.
Skills
- S&P Capital IQ Pro
- Ratings Direct
- Credit Analytics
- Salesforce
- ChurnZero
- Calendly
Experience Level
- 3+ years
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: Best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards.
About the Company
- At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
- Our Mission: Advancing Essential Intelligence.
- Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
- Our Values: Integrity, Discovery, Partnership
- Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Equal Opportunity
- S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.
- Only electronic job submissions will be considered for employment.
- If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
- US Candidates Only: Know Your Rights: Workplace discrimination is illegal.