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About the Role

As a Security Officer, you will play an important role in creating a safe, secure, and welcoming environment for the client, their employees, and visitors. You will be visible, approachable, and proactive, helping to prevent incidents while responding confidently and professionally when they arise.

Responsibilities

Carry out regular foot patrols across designated areas, helping to deter crime and protect the client’s people, property and assets.
Manage access to the premises, checking identification and documentation to ensure only authorised individuals are granted entry.
Monitor CCTV and alarm systems, where provided, and respond promptly and appropriately to alerts or concerns.
Welcome and assist visitors, provide directions and escort individuals to their destinations when required.
Identify and report suspicious activity, security breaches, criminal activity and health and safety concerns, ensuring accurate and timely reports are completed.
Carry out searches professionally and respectfully, in line with company and client procedures.
Respond confidently to security incidents, take appropriate action and escalate matters to the relevant authorities when required.
Complete locking and unlocking duties, securing doors and designated areas in accordance with client requirements.
Act as a professional first point of contact for employees, visitors and contractors, providing information and assistance in a helpful and approachable manner.
Maintain accurate records and logs, including visitor movements, incidents, patrols and other information required by the client.
Work closely with colleagues to maintain high standards of customer service, professionalism and integrity at all times.

Requirements

A minimum of five years' checkable employment, education and/or unemployment history in line with BS7858 vetting requirements.
A valid Door Supervisor SIA Licence and CCTV Licence.
Excellent communication and interpersonal skills, with the confidence to engage professionally with people at all levels.
Strong observation skills, with the ability to identify, respond to and accurately record incidents and relevant information.
A professional and presentable approach, representing both Ward Security and our client positively.
Reliability and punctuality, with a strong commitment to attendance and shift requirements.
Excellent customer service skills and a genuine passion for helping others.
The ability to remain calm under pressure and respond appropriately to challenging situations.

Skills

Customer service
Communication
Interpersonal skills
Observation
Incident reporting
Emergency response
Record keeping

Location

London, E14 5NY

Work Type

Full-time
Shift work

Experience Level

Minimum of five years' checkable employment, education and/or unemployment history

Salary/Compensations

£15.56 per hour

Benefits

Employee Assistance Programme: 24/7 confidential support and expert advice for personal, professional and wellbeing matters.
ReWard Benefits Platform: Access to discounts and offers from hundreds of retailers, cinemas, gyms and more, alongside recognition and wellbeing support.
SIA Licence Savings Scheme: A savings scheme designed to make your SIA licence journey more accessible and affordable.
Life Assurance: Financial reassurance and support for your loved ones should the unexpected happen.
Training and Career Development: Access to apprenticeships, eLearning and in-house skills-based training.
Employee Referral Scheme: Recommend someone you know for a role at Ward and benefit from our referral reward when they successfully join and meet the scheme criteria.
Cycle to Work Scheme: Save on the cost of a new bike and equipment through salary sacrifice.
Pension: A workplace pension to help you plan for your future.
Wellbeing Support: Access to our Mental Health Team, wellbeing platform and Employee Assistance Programme.
Annual Star Awards: Recognition for the outstanding contribution and commitment of our people.

About the Company

Ward Security is a leading security specialist, delivering security strategies, solutions, and services to businesses across the UK.
Our services include security personnel, CCTV security systems, property management, canine services, key holding services, response alarm systems, and more.
With over 1600+ of our amazing people operating nationally, we seek the best talent to uphold our vision: “To lead our sector by what we believe in, not our market share.”
At Ward, our people are at the heart of everything we do.
We value individuals who take pride in their work, demonstrate professionalism and are committed to delivering exceptional service.
In return, we recognise and celebrate the contributions our people make, creating an environment where everyone has the opportunity to feel valued and succeed.
At Ward, we believe in investing in our people.
Whether you’re starting your career in security or ready to take your next step, we’ll support you every step of the way with training, development, and clear career pathways, from frontline roles through to leadership.
Your wellbeing matters.
We’re committed to supporting the mental health and wellbeing of our people through our dedicated in-house Mental Health Team and Wellbeing Platform.
We’re passionate about creating a supportive workplace where our people feel cared for, respected and empowered to thrive.

Equal Opportunity

At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued.
We are committed to providing equal opportunities to all employees and applicants regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law.
As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration.
We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities.
We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.