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About the Role
Find an innovative, patient-focused culture dedicated to improving patient health and quality of life. This role is crucial in supporting our mission to help the population we serve achieve optimum health.
Responsibilities
- Performs pharmacy technician duties in hospital inpatient and community pharmacies under direct pharmacist supervision.
- Provides excellent customer service to caregivers and patients.
- Involved in medication preparation and distribution, inventory management, and quality assurance activities.
- Compounds sterile medications under pharmacist supervision (when required).
- Ensures daily pharmacy functions are performed efficiently and accurately in accordance with hospital standards and New York State law.
- Participates in medication distribution to patients, stock areas, and clinics.
- Assists in unit dose medication distribution to inpatients.
- Refills and maintains automated dispensing systems, including monitoring and rotating expiring medications.
- Utilizes electronic clinic inventory systems to prepare stock orders.
- Packages unit dose medications and prepares medication labels.
- Monitors patients' own medications and assures proper handling.
- Ensures the department operates as an efficient member of the healthcare team.
- Assists Pharmacists as requested.
- Works cooperatively within the Inpatient Pharmacy department and with other departments.
- Answers phones and directs calls according to departmental policy.
- Assists in the training of new pharmacy technicians.
- Treats all customers, co-workers, and staff with courtesy and respect.
- Relays inventory needs and initiates ordering as required.
- Monitors medication and supply inventory and utilizes departmental ordering processes to ensure continuous supply availability.
- Participates in departmental quality assurance and quality improvement processes.
- Performs cleaning and disinfecting procedures in sterile and non-sterile compounding areas (as required).
- Utilizes personal protective equipment in accordance with departmental policy (as required).
- Handles hazardous medications in accordance with departmental policies.
- Monitors for expired and/or unusable medications.
- Documents quality assurance tasks accurately.
- Follows departmental policy for removal, waste, and segregation of unusable medications.
- Identifies and escalates non-conformities and occurrences.
- Assists with or performs purchasing, receiving, and inventory control functions for the Inpatient Pharmacy Department.
- Orders appropriately, assuring correct storage and maintaining adequate inventory.
- Performs similar or related duties as requested or directed.
- Manages prescription intake, order entry, cash management, telephone inquiries, and ordering/inventory management in outpatient settings.
- Places orders to wholesaler electronically and manually.
- Reviews wholesaler catalog to determine available drugs under contractual agreements and selects alternatives if needed.
- Orders OTC medications to ensure adequate stock.
- Evaluates vendor shortages and selects alternative products.
- Contacts other pharmacies for medication availability in emergency situations.
- Follows up on back orders with vendors.
- Sends and receives orders from wholesaler electronically and physically, ensuring correct inventory addition and storage.
- Designates hazardous medications according to USP 800 standards and departmental guidelines.
- Accounts for substitutions in ordering and adds them into inventory.
- Contacts wholesaler regarding missing medication, short dating, or damages and follows through on credits or replacements.
- Responds to safety alerts and recalls by alerting supervisors and assisting in removal and processing.
- Maintains inventory by checking levels and correcting discrepancies.
- Alerts pharmacists regarding discrepancies in controlled substance inventories.
- Assists in determining appropriate par levels for medications and adjusts as usage changes.
- Checks inventory monthly for outdated items and overstocked medications to ship back to wholesaler for credit.
- Reconciles returned items with credit received.
- Adds new drugs into the drug file accurately, including ordering numbers, pars, current inventory, and pricing.
- Verifies receipt of electronically transmitted prescriptions and informs patients and pharmacists.
- Obtains accurate demographics, drug allergies, and insurance information.
- Profiles and processes prescriptions, including insurance adjudication, in a timely manner.
- Processes electronic prescriptions, IVR refill requests, and prescriber refill responses accurately.
- Alerts pharmacists to any DUR, allergy warnings, or drug interactions.
- Retrieves appropriate medication from storage and provides to pharmacist for checking.
- Counts medication accurately and labels medication in a timely manner.
- Answers telephone using appropriate etiquette and responds to fax machine.
- Assists patients on the phone and in person, referring to appropriate departments when needed.
- Listens and responds to voicemails in a timely manner.
- Contacts insurance companies and payers for assistance with claim processing.
- Responsible for the receipt of currency, checks, and credit card payments.
- Processes third-party checks and provides information to Accounts Receivable.
- Responsible for daily reconciliation of cash, checks, and credit card payments.
- Identifies and reviews cash drawer and petty cash variances.
- Responsible for packaging and retrieving completed prescriptions accurately.
- Responsible for mailing designated prescriptions and completing documentation.
- Maintains electronic and paper counseling logs.
- Offers counseling by a pharmacist with each customer transaction.
- Ensures patient receives the correct prescription by verifying date of birth or other identifiers.
- Follows up on unclaimed prescriptions and returns them to stock after 14 days.
- Maintains a clean and organized work area.
Requirements
- Minimum 1 year Pharmacy Technician experience, preferred.
- Successful mastery of required tasks and operations as taught and mentored by pharmacy staff by the end of six months of employment.
- Progression to Technician II required within 6 months, if required by primary location.
Skills
- Computer Skills
- Interacting with People
- Attention to Detail
- Accountability
Location
- New York State
Work Type
- Full-time
- Part-time
- Contract
Experience Level
- Entry Level
- Mid Level
Education Level
- High School Diploma or GED, preferred
Salary/Compensations
- USD $18.02/Hr.
- USD $27.03/Hr.
Benefits
- Paid time off, including company holidays, vacation, and sick time
- Medical, dental and vision insurance
- Life insurance and disability protection
- Retirement benefits including an employer match
About the Company
- Bassett Healthcare Network is committed to our employees and offers benefit programs designed with employee needs and values in mind.
- Many benefits are paid fully or in large part by Bassett.
Equal Opportunity
- Bassett Healthcare Network provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.