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About the Role
Stan’s Heating, Air, Plumbing & Electrical is seeking an accomplished General Manager to lead our Austin home services operation. This is a senior leadership opportunity for a proven business operator who knows how to own a P&L, drive profitable growth, develop strong leaders, and turn strategy into execution. You’ll have responsibility for the overall performance of a multi-trade residential home services business, including HVAC, Plumbing, and Electrical operations.
Responsibilities
- Own the full P&L and overall financial performance of the business.
- Drive revenue growth, gross margin, EBITDA, cash flow, and profitability.
- Lead annual budgeting, forecasting, and ongoing financial performance management.
- Understand the operational drivers behind financial results and take action when performance is off plan.
- Manage labor, expenses, pricing, productivity, and other key profitability drivers.
- Identify opportunities to improve revenue, market share, efficiency, and overall business performance.
- Provide leadership across HVAC, Plumbing, and Electrical operations.
- Establish and monitor meaningful KPIs across service, sales, installation, customer experience, and operational functions.
- Use data to identify performance gaps and create clear, measurable action plans.
- Drive technician productivity, capacity utilization, conversion, average ticket, lead turnover, and other key home-services performance metrics.
- Ensure effective execution across dispatch, call center operations, field service, installation, warehouse, fleet, facilities, and logistics.
- Continuously evaluate processes and remove barriers that impact employees, customers, or profitability.
- Lead, coach, and develop department leaders and managers.
- Establish clear expectations and hold leaders accountable for results.
- Build a strong leadership bench and develop future leaders from within the organization.
- Partner with Recruiting and HR to attract, develop, engage, and retain top talent.
- Create an environment where employees understand how their individual performance contributes to the success of the business.
- Address performance challenges directly while recognizing and rewarding strong results.
- Develop and execute business plans that support both immediate performance and long-term growth.
- Identify opportunities to expand market share and strengthen the company's position throughout the Austin market.
- Partner with Marketing to drive demand, evaluate lead performance, and maximize return on marketing investments.
- Evaluate capacity, staffing, fleet, facilities, and operational infrastructure against future growth needs.
- Translate regional and organizational strategy into actionable plans for the local business.
- Ensure the organization consistently delivers an exceptional homeowner experience.
- Monitor customer satisfaction, reviews, callbacks, cancellations, and other indicators of service quality.
- Build accountability around customer experience at every level of the organization.
- Resolve systemic issues that negatively affect customers, employees, or business performance.
- Maintain high standards for employee and customer safety.
- Ensure operations follow applicable regulatory requirements, company policies, and established procedures.
- Partner with Safety, HR, Fleet, and operational leaders to identify risks and implement corrective actions.
Requirements
- 10+ years of progressive business or operational leadership experience.
- 5+ years of leadership experience within residential home services or a related skilled-trades environment strongly preferred.
- Proven experience with full P&L ownership and accountability.
- Demonstrated success leading a multimillion-dollar operation and delivering measurable revenue and profitability improvement.
- Strong financial acumen, including budgeting, forecasting, labor management, expense control, margin improvement, and profitability.
- Strong understanding of the relationship between operations, sales, marketing, customer experience, and financial performance.
- Experience establishing and driving KPIs and using data to improve business results.
- Proven ability to lead through other leaders—not simply manage individual contributors.
- Track record of developing managers and building high-performing teams.
- Ability to create accountability while maintaining employee engagement and a strong culture.
- Strong business judgment, communication, decision-making, and problem-solving skills.
- Ability to move comfortably between strategic planning and hands-on operational execution.
- Leadership experience within HVAC, Plumbing, Electrical, or multi-trade residential home services.
- Experience leading a multi-department or multi-trade home services operation.
- Experience with ServiceTitan or comparable field-service management software.
- Experience operating within a high-growth, multi-location, or private-equity-backed organization.
- Employment offers are contingent upon successful completion of applicable criminal background checks, drug screening, and motor vehicle report, where applicable, in accordance with applicable laws.
Skills
- P&L ownership
- Profitable growth
- Leader development
- Strategy execution
- Financial performance management
- Operational drivers
- KPI establishment and monitoring
- Data analysis
- Action plan creation
- Technician productivity
- Capacity utilization
- Conversion rates
- Average ticket optimization
- Lead turnover management
- Dispatch operations
- Call center operations
- Field service execution
- Installation processes
- Warehouse management
- Fleet management
- Facilities management
- Logistics coordination
- Process evaluation
- Talent attraction, development, engagement, and retention
- Business plan development
- Market share expansion
- Marketing ROI analysis
- Customer satisfaction monitoring
- Customer experience improvement
- Safety standards
- Compliance management
- Risk identification
- Corrective action implementation
- Budgeting
- Forecasting
- Labor management
- Expense control
- Margin improvement
- Business judgment
- Communication
- Decision-making
- Problem-solving
- Strategic planning
- Operational execution
Location
- Austin, TX
Work Type
- Full-Time
Experience Level
- 10+ years of progressive business or operational leadership experience
- 5+ years of leadership experience within residential home services or a related skilled-trades environment
Education Level
- Bachelor’s degree in Business Administration or a related field preferred; equivalent senior-level business leadership experience will be considered.
Salary/Compensations
- $150,000–$200,000 Base Salary + Performance-Based Bonus
Benefits
- Medical
- Dental
- Vision
- Paid time off
- 401(k)
About the Company
- Stan’s Heating, Air, Plumbing & Electrical has proudly served homeowners throughout the Austin area for decades, building a strong reputation for quality service and trusted expertise.
- Today, Stan’s combines those strong local roots with the resources and support of a growing home services organization.
- Our continued growth creates an opportunity for an experienced leader to build on an established foundation while helping shape the next stage of the business.
Equal Opportunity
- Equal Opportunity Employer (EOE).
- Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.