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About the Role
As a Counter Manager, you'll be instrumental in achieving sales targets and creating exceptional customer experiences. Joining our airport crew means you're part of something significant!
Responsibilities
- Lead and motivate Brow and Beauty Experts to hit and exceed sales goals, ensuring high service standards.
- Delegate effectively and inspire the team to maximize performance.
- Personally connect with customers, demonstrate products with passion, and consistently achieve individual sales targets.
- Contribute to the overall counter goals.
- Conduct engaging daily team meetings, promote open communication, and recognize achievements.
- Keep the team focused on crushing individual and counter targets.
- Develop innovative in-store and external events through strategic linkups, collaborations, product launches, and impactful charity initiatives.
- Boost sales and brand awareness.
- Ensure the counter is always fully stocked.
- Monitor inventory levels closely.
- Immediately report concerns to the Area Manager to minimise lost sales opportunities.
- Act as a key communicator between store/department managers and area managers.
- Ensure important information flows smoothly and the counter team is always informed.
- Oversee daily, weekly, monthly, and annual administrative tasks.
- Support the Area Manager and ensuring smooth store operations.
- Create fair and effective monthly staff rotas that optimize coverage and support sales goals.
- Maintain exceptional hygiene and housekeeping standards for the counter and displays.
- Ensure a visually appealing and professional shopping environment at all times.
Requirements
- Must be 18 or older to work in the airport.
- Must successfully complete 5 years of referencing checks.
- Must fulfil the requirements for a DBS check.
- Must complete mandatory airport training.
- Must obtain airport pass.
- Availability for early starts, potentially as early as 4 AM.
- Pass process typically requires approximately 6-8 weeks.
- Minimum of 4 years of prior customer service experience in a retail or hospitality environment.
- Minimum 6 months of management experience.
Skills
- Sales Management
- Target-Driven Sales
- Teamwork and Motivation
- Business Growth
- Stock Optimisation
- Communication Leadership
- Efficient Administration
- Staff Scheduling Excellence
- Brand Presentation
Location
- Heathrow T5
Work Type
- Full-time
Experience Level
- Minimum 6 months of management experience
- Minimum of 4 years of prior customer service experience
Benefits
- Product Discount
- Staff Sale
- New Launch Gratis
- Annual Leave
- Full Training provided
- Refer a friend scheme
- Competitive Commission Scheme
About the Company
- The brand behind Benetint, The POREfessional, BADgal BANG!, and probably at least one eyebrow product in your bag.
- We're the world's No. 1 brand dedicated to eyebrows.
- At Benefit, we are all about feeling good, and nothing feels as good as belonging.
- Come paint the world PINK with us!