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About the Role
Loyalty is a core priority driving our business strategy and transformation at the John Lewis Partnership. We are seeking a commercial, data-driven Loyalty Senior Propositions Manager to own our most complex loyalty offerings. This role involves leading the end-to-end development of innovative new propositions and optimizing our existing portfolio across John Lewis and Waitrose. The ideal candidate has a growth mindset, passion for omnichannel customer experiences, and a proven track record of leading cross-functional teams through agile transformations.
Responsibilities
- Work closely with the Loyalty Strategy and Proposition Lead and broader loyalty teams to take ownership of large, complex propositions within the scheme portfolio.
- Define the proposition and delivery plan in line with transformation and capability programme timelines.
- Own the roadmap for evolving propositions with the Product Manager and ensure delivery of agreed milestones through cross-business collaboration.
- Deliver projects at pace, on time, and on budget, aligning with the broader programme plan.
- Ensure alignment of propositions across the JLP loyalty portfolio with the Proposition Lead.
- Lead dotted-line programme teams, collaborating with cross-functional teams (Commercial, Data, Insight, Technology, Loyalty, Comms) to align on roadmap and strategy.
- Regularly report on proposition success, communicate within the business, and identify optimization opportunities.
- Be accountable for the ongoing run of selected loyalty propositions, ensuring plans for development and delivery are in place.
- Identify data trends and customer insights to inform propositional development with a customer-first approach.
- Support the development of capabilities to deliver an enriched and growing customer database.
- Bring external Loyalty market knowledge into the team.
Requirements
- A loyalty SME with significant experience in loyalty proposition development.
- Experience in developing and innovating loyalty points-based propositions.
- Highly commercial and confident working with business cases and benefit tracking and delivery.
- Data-driven and experienced in working with product management and matrix working.
- Experience working closely with technology and within agile methodologies.
- Experience of transformation and change, and understanding of working and leading teams in this environment.
Skills
- Loyalty proposition development
- Innovating loyalty points-based propositions
- Commercial acumen
- Business case development
- Benefit tracking and delivery
- Data analysis
- Product management
- Matrix working
- Agile methodologies
- Transformation and change management
- Team leadership
Location
- London, Pimlico Head Office
- London Central Office, 1 Drummond Gate, London, SW1V 2QQ
Work Type
- Hybrid working
- Fixed term contract
Experience Level
- Senior
Salary/Compensations
- £55,500.00 - £88,500.00 per annum
About the Company
- We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose.
- We’re not just employees, we’re Partners, driven by our purpose to build a happier world.
- We’re ruthlessly focused on being brilliant at retail, continuing to innovate, adapt and diversify.
- As Partners we all share the responsibility of ownership and in its rewards.
- We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.
- We all own making the Partnership somewhere we belong, embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE.
- Growing ourselves individually, and as a collective.
- As Partners, we make all the difference. And, we all own it.
Equal Opportunity
- We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.