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About the Role
As a Hotel Administrator/ Front Office Administrator at Hilton London Metropole, you will support front office operations by spreading the light and warmth of hospitality and delivering memorable experiences for every guest.
Responsibilities
- Provide administrative support, maintain records, manage correspondence, and ensure filing systems remain accurate and confidential.
- Act as a key point of contact between Front Office and departments including Housekeeping, Finance, Engineering, Security, Reservations, and Guest Relations.
- Produce operational reports, meeting minutes, departmental communications, and maintain compliance and service standards documentation.
- Assist with hotel systems, payroll administration, rota management, attendance tracking, annual leave records, and KPI monitoring.
- Support service recovery processes, monitor guest feedback trends, coordinate maintenance requests, and ensure Health & Safety compliance.
- Support projects, audits, promotional activities, and operational initiatives while contributing to exceptional guest experiences and hotel performance.
Requirements
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Location
- London
Work Type
- Full-time
Salary/Compensations
- £32500 to £33500 per annum
Benefits
- Competitive pay
- Discounted hotel stays through Go Hilton travel programme
- Food and beverage discounts
- Free meals on duty
- Generous holiday allowance
- Employee Stock Purchase Programme (ESPP)
- Pension scheme
- High street discounts
- Mental health resources
- Crisis Concierge
- Career development opportunities
- Paid parental leave
- Personalized caregiving support
About the Company
- At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments.
- As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
- Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
- Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.