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About the Role
As the first point of contact, you will play a vital role in creating a positive first impression, ensuring every patient feels supported from the moment they walk through our doors or pick up the phone. Our clinicians and nurses rely on our Receptionists to manage the heartbeat of the practice, balancing administrative excellence with fantastic customer service. You’ll manage the front-of-house experience: greeting patients, coordinating busy schedules, and ensuring the patient journey is seamless and stress-free.
Responsibilities
- Greet patients warmly, manage the check-in process, and provide a helpful point of contact for all queries.
- Efficiently manage appointment scheduling, reminders, and patient flow.
- Handle phone calls, emails, and general inquiries with a high level of professionalism.
- Maintain accurate patient records and manage daily cashing up and banking procedures.
Requirements
- A patient-centred mindset and a natural ability to put people at ease.
- Excellent written and verbal communication.
- The ability to multitask effectively in a dynamic environment.
- Experience with daily banking/cashing up is preferred.
- Previous dental reception experience is desirable but not essential for the right candidate.
Skills
- Patient care
- Customer service
- Administrative excellence
- Scheduling
- Record maintenance
- Cash handling
- Communication
Location
- Highgate
Work Type
- Full-time
- 5 days a week (08:30-17:30)
Benefits
- Bonus scheme
- Private medical cover (after one year)
- Discounted orthodontic treatment
- Contributions toward eye care
- Enhanced pension scheme (after two years)
- A friendly, inclusive team culture with regular social events
- Ongoing training and professional development
- A healthy work-life balance
About the Company
- Angle House is a dental practice looking for a professional and welcoming Dental Receptionist.