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About the Role

FIRST is a global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. This role will lead housing and delegate management across events, ensuring smooth execution of room block strategy, delegate processes, and data-related tasks. It involves maintaining accurate attendee data, collaborating with stakeholders, and providing database management.

Responsibilities

Manage end-to-end registration for high-volume in-person, hybrid, and virtual events, including development, testing, and delivery of related communications.
Perform database management to ensure consistency and accuracy of information, including data entry, list generation, and analysis.
Serve as primary point of contact for attendee and client registration inquiries, responding within agreed-upon SLAs.
Establish program-level communications, reporting, operating processes, deadlines, escalation paths, and onsite approaches.
Ensure a fully documented process trail using standardized templates and compliance with client/internal systems.
Lead resolution of complex exceptions and provide onsite leadership for priority programs.
Review program reporting and analysis, translating findings into clear recommendations for stakeholders.
Handle confidential invitee data, ensuring accuracy, consistency, and compliance with guidelines for sensitive information.
Coordinate attendee logistics, including transportation, accommodations, gift sizing, and other required data points.
Oversee rooming lists, hotel submissions, pickup monitoring, reservation management, VIP requirements, billing instructions, and final reconciliation.
Lead housing and delegate management strategy and delivery for complex, high-profile, multi-hotel, and concurrent programs.
Exercise independent judgment in resolving complex hotel, delegate, capacity, service, and data issues.
Identify and assess operational, room-block, attrition, service, and financial exposure and recommend mitigation strategies.
Understand existing contractual arrangements, identify issues and advise clients/internal teams.
Print name badges, tent cards, place cards, departure notices, email confirmations, agendas, signage, etc. as needed.
Manage packing, ordering, and shipping of event supplies; maintain a shipping grid and track deliveries.
Support event project managers with program logistics, production, and on-site execution, including pre-event and day-of support and travel.
Manage post-event attendee reporting.
Mentor and train Coordinators, Associates, and new joiners, providing quality oversight and ongoing guidance.

Requirements

5-7+ years of experience in Attendee Data Management, Housing and Delegate Management and/or Event Technology including meeting planning and coordination.
Strong working knowledge of Cvent is preferred.
Proficient with Microsoft Office – specifically with Excel (comfortable with VLOOKUP function) and PowerPoint.
Proficiency with other event platforms such as Cvent, Aventri, Certain, Swoogo, Rainfocus, Eventbrite, or other registration website platforms is preferred.
Experience scheduling/managing 1-on-1 meetings is a plus.
Able to manage multiple projects simultaneously.
Strong written and oral communication skills at all levels.
Industry knowledge of new suppliers, services, and best practices.
Client centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever changing demands and different client work styles.
Motivated, self-starter, ability to take direction and work independently; ability to think innovatively.
Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events and/or troubleshoot remotely.
Candidates must have the right to undertake the required work and travel without requiring employer sponsorship or the employer to obtain additional work authorization.

Skills

Attendee Data Management
Housing and Delegate Management
Event Technology
Meeting Planning
Coordination
Cvent
Microsoft Office
Excel
VLOOKUP function
PowerPoint
Aventri
Certain
Swoogo
Rainfocus
Eventbrite
Registration website platforms
Scheduling 1-on-1 meetings
Project Management
Written Communication
Oral Communication
Client Relationship Management
Innovation
Adaptability

Location

London (remote)
EU

Work Type

Remote
Hybrid

Experience Level

5-7+ years

Benefits

Private Medical Insurance with BUPA from day one
28 Days Annual Leave PLUS Bank Holidays
Personal Volunteer Day
20 Days of Sick Pay each Year
Enhanced Parental Leave (Maternity & Paternity)
Wellness Stipend
Complimentary access to Headspace, Rocket Lawyer & Maven
Life Insurance
Employee Assistance Program (EAP)
Cycle to Work Scheme
Season Ticket Loan
Mobile Phone Allowance
Pension Scheme Enhancements
Discretionary Bonus Structure
Global Opportunities

About the Company

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services.
For 30 years, we have utilised three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.
Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specialising in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.
Consistently recognised for excellence, recent honours include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.
With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

Equal Opportunity

FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics.
If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.