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About the Role
As an IT Administrator, you will support approximately 300 colleagues both in the office and remotely across Germany. You will handle classic support tasks, administer our SaaS toolstack, and leverage your Jira expertise to optimize projects and workflows for stakeholders. Your role is crucial in ensuring our delivery teams and internal business service units have ideal working conditions.
Responsibilities
- Provide first and second-level IT support for macOS and Windows devices.
- Administer Google Workspace, Slack, and MDM solutions.
- Take ownership of the Jira and Jira Service Management (JSM) setup.
- Collaborate with stakeholders to design custom workflows and automations.
- Manage the user lifecycle for internal and external users (onboarding, rights management, offboarding).
- Procure and deploy hardware and licenses, ensuring system security.
- Liaise with delivery teams, Finance & Procurement, Compliance, and IT Security.
- Manage relationships with external vendors and suppliers.
Requirements
- Extensive experience in end-user support and administration.
- Proficient in 1st and 2nd-level IT support for macOS and Windows devices.
- Solid knowledge of Google Workspace, Slack, and MDM solutions.
- In-depth knowledge and practical experience in administering Jira, Jira Service Management (JSM), and related products.
- Experience collaborating with stakeholders to create and manage projects.
- Basic knowledge of scripting languages such as Bash or Python, or a willingness to learn.
- High service orientation and an enablement mindset.
- Good coordination skills with organizational teams.
- Understanding of the needs and service criteria of a project organization.
- Adaptability to changing IT setup requirements.
- Good German language skills (B1 level).
- Confident communication in English (C1 level).
Skills
- End-user support
- IT administration
- macOS support
- Windows support
- Google Workspace administration
- Slack administration
- MDM solutions
- Jira administration
- Jira Service Management (JSM) administration
- Workflow automation
- User lifecycle management
- Hardware procurement and deployment
- License management
- System security
- Scripting (Bash, Python)
- N8n or similar automation tools
- AI tool integration
- Asana administration
- Service orientation
- Communication
Location
- Remote
- Onsite (Office)
Work Type
- Full-time
- Flexible working hours
- Mobile working
Experience Level
- Mid-level
Salary/Compensations
- €58,000–€65,000 gross per year
Benefits
- Flexible working hours
- Mobile working options
- Choice of operating system
- €50 monthly voucher (for fitness, tech, mobility, or food)
- Company pension plan with employer contributions
- Additional benefits listed on the career page
About the Company
- We shape a digital state together with the administration.
- We strengthen administration in driving its own digitalization.
- We create the foundation for scalable and effective digital solutions through iterative product development and advocacy for better framework conditions.
- We are a team of nearly 300 people working interdisciplinarily and iteratively to realize the vision of a digital state with the federal administration.
Equal Opportunity
- We value a diverse workforce and an inclusive work environment.
- We welcome all applications regardless of religion, worldview, nationality, ethnic/social origin, gender identity, sexual orientation, age, or physical/intellectual abilities.
- Applications are reviewed solely for professional qualifications and key skills required for the position.
- Applicants are requested to omit photos, information about their place of residence, age, gender, marital status, etc., from their CV.