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About the Role

As the Head of Applied AI, you will be the primary source of AI expertise, reporting to the Chief Technology Officer. You will define the AI strategy, prioritize AI initiatives, and empower departments to adopt AI-native ways of working. This is a hands-on role focused on delivering a unified AI program.

Responsibilities

Define the approach to AI-enabled ways of working, determining which processes require full redesign versus edge automation.
Lead a sequenced roadmap integrating business-wide use cases and department initiatives.
Build AI-native skills within departments, enabling teams to create their own solutions.
Provide technical direction for new AI initiatives and delegate delivery.
Oversee governance and quality across the AI portfolio, ensuring clear ownership and outcome measures.
Track and improve AI maturity across the business using the existing framework.
Manage token strategy and AI spend, balancing cost against value.
Monitor frontier AI developments and make decisions on build versus hold-off.

Requirements

Deep understanding of AI, including frontier developments, and ability to explain business implications in plain language.
Proven track record of building with AI tools, including hands-on experience with Claude.
Experience leading cross-functional projects and roadmaps through to delivery.
Strong judgment on process redesign, differentiating between end-to-end redesign and marginal automation.
Experience owning quality and governance across a portfolio of work.
Excellent communication and influencing skills, with the ability to drive change proactively.
Experience in a high-growth or private equity-backed business is a bonus.
Experience setting up responsible AI frameworks is a bonus.

Skills

AI expertise
AI strategy
Process redesign
Roadmap development
Cross-functional project leadership
Change management
Governance
Quality assurance
Communication
Influencing executives
Hands-on AI tool experience
Claude

Location

Leicestershire
London, Holborn

Work Type

Hybrid working
Flexible hours

Experience Level

Senior leadership

Benefits

25 days annual leave plus public holidays
Additional day off for birthday
Moments that Matter day
Buy and sell holiday scheme
Volunteering/fundraising day
Annual company bonus scheme
Blue Light Card and exclusive discounts
Personal growth fund
Private Medical Insurance
Auto-enrolment pension scheme via salary sacrifice
Enhanced Maternity, Partner, Adoption and Shared Parental Leave
Healthcare cash-back plan
Colleague Assistance Programme
EV charging
Free parking onsite at HQ
Relaxed dress code
Modern office space
On-site gym with free HIIT and stretch classes

About the Company

Our mission is to make heroes happy by providing amazing experiences, discounts, innovative products, and world-class service to members who keep us all safe, cared for, and thriving.
We look for smarter, bolder ways to deliver real impact, taking ownership, moving fast, and working collaboratively.
We promote hybrid working and value in-person collaboration, encouraging time in our Leicestershire or London offices.

Equal Opportunity

Blue Light Card is an equal opportunities employer committed to building a diverse and inclusive team.
Recruiting decisions are based on experience and skills.
Prioritizing candidates who meet both essential and desirable criteria in the event of high application numbers.