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About the Role
Oversee the daily operations of the in-room dining, providing personalized service that meets the highest luxury standards. Ensure guests receive impeccable service, quality food and beverages, and an exceptional dining experience in the comfort of their rooms.
Responsibilities
- Ensure the prompt and accurate delivery of food and beverages to guest rooms, maintaining a standard of luxury and attention to detail.
- Anticipate guest needs and personalize the service to create memorable dining experiences.
- Resolve guest complaints or special requests in a timely and professional manner, ensuring complete satisfaction.
- Work closely with other departments to ensure smooth operations and a seamless guest experience.
- Supervise, train, and motivate the in-room dining team, ensuring they adhere to hotel service standards.
- Conduct pre-shift meetings to communicate daily priorities, special requests, or VIP guests.
- Monitor staff performance, provide coaching and development opportunities, and ensure proper grooming and uniform standards are met.
- Oversee the setup and breakdown of in-room dining trays, trolleys, and service stations, ensuring cleanliness and order at all times.
- Maintain a strong working knowledge of the menu, including ingredients and preparation methods, to assist staff and respond to guest inquiries.
- Ensure all food and beverage orders are accurately processed and delivered in a timely manner.
- Ensure compliance with health and safety standards, including proper food handling and sanitation procedures.
- Implement and uphold hotel policies and procedures, including security measures when delivering to guest rooms.
- Monitor guest feedback and reviews, implementing improvements to service where necessary.
Requirements
- Minimum 2 years' supervisory experience in In-Room Dining, Restaurant, Banqueting, or Food & Beverage operations within a luxury hotel environment.
- Food Safety Level 2 Certificate (or equivalent food hygiene qualification), with a strong understanding of food handling, sanitation, and health & safety standards.
- Excellent leadership and team management skills, with experience coaching, training, and developing team members to achieve high service standards.
- Strong knowledge of luxury hospitality service standards, including guest engagement, complaint resolution, and personalised service delivery.
- Proficiency in hotel operational systems, including Point-of-Sale (POS), ordering platforms, and workforce management systems such as Fourth or similar scheduling software.
Work Type
- Full-Time
Experience Level
- Supervisory
Education Level
- Food Safety Level 2 Certificate
Salary/Compensations
- £1,300.00 per year
Benefits
- Competitive compensation package, including service charge and annual bonus
- Free Stays in the UK or Ireland (4 nights/year)
- Employee Benefit Card – Discounted rates at Accor properties worldwide
- Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast
- Complimentary Meals While on Duty
- Special Rates in F&B, Rooms & Spa
- Exceptional Training and Development Opportunities through Apprenticeship Program
- Global Growth Opportunities
- Employee Assistance Program with 24/7 GP Access
- Social Events and Activities
- Wellbeing initiatives, including apps with content
About the Company
- At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence.
- Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales.
- We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves.
- Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role.
- Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.
- Be Part of the Largest Hospitality Group in Europe.