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About the Role

We are looking for a Service Design Senior Manager to join the Service Design Practice at EY Studio+ UK. This role is open to those with demonstrable experience of working as a Service Design Senior Manager within industry. You will have a portfolio of projects that you can talk through and demonstrate how you have applied service design to business or organisational challenges either in house or within a consulting role.

Responsibilities

Analyze trends/long-term plans and identify the financial implications of various business strategies
Demonstrate passion in promoting EY strategy, services and values
Develop a wide and deep network across client organisations and professional bodies, developing lasting, mutually beneficial relationships with key stakeholders
Build and maintain appropriate relationships at client; leverage relationships to effectively execute work
Connect the right EY team members to key client contacts
Maintain open and proactive communication
Build credibility by knowing what’s happening in clients’ businesses and with their competitors
Bring diverse and thought-provoking perspectives and EY points of view to explores solutions with clients
Manage multiple viewpoints and ways to express them so that the organisation benefits from different insights and ideas
Support approaches when challenged and influences senior client team members by establishing credibility related to specialised matters and technical judgment on work-in-progress

Requirements

Be able to describe EY Studio+ UK capabilities and commitments accurately when discussing possible business opportunities with external contacts
Show that you have consistently produced service design work of high quality that is accurate, complete and compelling
Demonstrate ability to lead a large (>3 designers) team and/or manage budgets (>£100k) effectively with some oversight
Be able to create presentations that are clear and impactful, translating EY Studio+ UK ’s services into meaningful value propositions for clients
Show how you have contributed to a positive design team environment

Skills

Build a team spirit that encourages collaboration and achievement of immediate and long-term goals
Communicate complex messages and implement difficult decisions while building and maintaining strong relationships based on trust
Leverage influencing skills that address the varied interests and individual style of others, recognising people have different sources of motivation and ways to achieve success
Adapt to varied cultural and personal styles to work effectively with others’ differences, concerns and motivations
Create teams that reflect diverse skills and strengths from across the organisation and demonstrates an awareness of group dynamics to drive an inclusive approach
Engage team members through open communication and recognition of achievements and encourages active sharing of ideas and opinions
Bring together the right mix of diverse talent and works across boundaries to foster agile cross-service line/functional group teaming
Develop an inclusive culture in which timely, authentic feedback and coaching are provided to all colleagues and team members
Help team members select appropriate learning and experiences, supports access to these opportunities, and provides effective follow-up to help build the career value they gain from their EY experience

Location

Work Type

Full-time

Experience Level

Senior Manager
17 years

Benefits

Support for flexible working
Career development support
Support, coaching and feedback from engaging colleagues
Opportunities to develop new skills and progress career
Freedom and flexibility to handle role
Competitive remuneration package
Comprehensive Total Rewards package
FlexEY benefits (holidays, health and well-being, insurance, savings, discounts, offers, promotions)

About the Company

Growth comes from solving problems that matter for people, customers, patients, employees, and society at large.
At EY Studio+ UK, we are building a better working world, by putting the human first.
Our work is rooted in the way people make decisions, it’s helps us to help businesses make better choices and solve the most pressing problems.
We work with organisations to create the platforms, products and services for tomorrow; making the world an easier, more enjoyable and sustainable place to live and work.
We don’t yet have all the answers, because that’d be boring.
We do have some of the best minds in the business and we are comfortable navigating complexity every day.
We’re privileged to have access to senior critical thinkers in our clients and we have conversations that excite us and challenge us all the time.
We’re becoming an increasingly bigger part of an established global business, which throws up challenges and opportunities every day.
Our way of thinking and doing business is infectious, and infecting more and more of the world around us, but that challenges us to go further and scale faster than before.
Becoming part of EY Studio+ UK means getting on to enjoy this ride.
We’re one of the biggest and most mature Service Design functions in the world, the elder statesperson of Service Design if you will.
We’ve been around for 17 years and been part of EY for the last five.
The work we do is big. Big in scale, big in ambition, big in impact – and big projects get taken seriously.
We don’t create outputs for the sake of it.
We don’t create work that sits in drawers, never to be revisited.
We create work that is driven to implementation.
The work we do is varied.
We work across sectors (from government, healthcare, financial services and fast moving consumer goods) to tackle a huge variety of problems in a huge variety of ways.
One week you could be interviewing customers in their homes to understand how they make sense of their money, the next month you could be leading a workshop in Whitehall to articulate how a government department can embed innovation in their organisation.
We take our practitioners seriously and you will be given the freedom and support to develop your craft, your thinking, your work and your career in a way that suits you and delivers for the practice and your clients.
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world.
That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better.
Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions.
Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.