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About the Role
As a Human Resources Business Partner (HRBP), you will serve as a trusted advisor to leaders, providing guidance on employee relations, talent development, leadership effectiveness, and organizational change. You will foster an engaged, inclusive, and high-performing workplace while supporting business objectives.
Responsibilities
- Coach and support leaders on employee relations, performance management, employee development, and workplace best practices.
- Provide guidance on employment legislation, HR policies, and regulatory compliance.
- Complete and oversee HR administrative activities, including employment documentation, employee data management, reporting, and compliance-related recordkeeping.
- Partner with leaders to support employee development, leadership development, workforce planning, and initiatives that enhance team performance and engagement.
- Foster an engaged, inclusive, and high-performing workplace culture by building strong working relationships and supporting employee engagement, productivity, and retention.
- Analyze workforce trends and HR metrics to identify opportunities, provide insights, and support informed business decisions.
- Partner with Recruitment and hiring leaders to support hiring activities, recruitment strategies, and selection decisions.
- Support organizational change initiatives through stakeholder engagement, communication planning, and leader coaching.
- Other responsibilities may be assigned based on business needs.
Requirements
- Post-secondary education in education, business, adult learning, or a related field—or equivalent experience.
- 3+ years of experience in training, facilitation, operational leadership or people leadership.
- Strong coaching, facilitation, communication, and presentation skills.
- The ability to manage priorities, adapt quickly, and keep learning solutions focused on results.
- Proficiency with Microsoft Office, Learning Management Systems (LMS), and virtual learning platforms such as Microsoft Teams or similar learning technologies.
- Experience supporting training and development initiatives within a contact centre or customer service environment is considered a strong asset.
Skills
- Coaching
- Facilitation
- Communication
- Presentation skills
- Microsoft Office
- Learning Management Systems (LMS)
- Virtual learning platforms
Location
- Toronto, ON
Work Type
- Full Time
Experience Level
- 3+ years of experience
Education Level
- Post-secondary education in education, business, adult learning, or a related field—or equivalent experience
Salary/Compensations
- Undisclosed
Benefits
- Medical
- Dental
- Vision
- Group RRSP plan
- Flexible PTO
About the Company
- Cloud5 Communications delivers exceptional customer experiences through managed IT services (MSP), innovative high-speed internet and network managed services, cloudbased telephony solutions, and contact center services for the hospitality industry.
- We combine cutting-edge technology with hospitality expertise to help the world’s leading brands deliver outstanding guest experiences.
Equal Opportunity
- Cloud5 Communications is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.