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About the Role

As a Service Account Manager for our Parcel customers, you will be responsible for securing new business from existing and new customers, while building long-term relationships and supporting them with service, support, upgrades, and life cycle planning. You’ll manage obsolescence challenges through retrofit and modification work, ensure service delivery meets expectations, and evolve contracts to match customer needs.

Responsibilities

Represent the customer internally with a strong customer-first mindset
Develop and grow the UK Parcel service pipeline across existing and new sites
Define life cycle strategies and manage large service contract renewals
Drive upgrades and enhancements for existing installations
Design service concepts for new sites (site-based or remote support)
Identify and share sales leads from customer interactions
Lead upgrade and enhancement opportunities and own the full service sales cycle
Collaborate with the UK Parcel Service Manager on contract negotiations
Manage bid processes and align with customer expectations
Maintain proactive customer relationships through meetings and site visits
Lead and motivate cross-functional teams to ensure successful outcomes
Continuously seek improvement opportunities for internal teams and customers

Requirements

Proven years of experience in service sales/aftersales, ideally in logistics or technical services
Strong team player with the ability to build excellent rapport with customers
Excellent social, communication, and stakeholder management skills
Driven to win, results-oriented, and hands-on in approach
Strong problem-solving abilities and proactive mindset
Previous experience in Service Account Management is a plus
Preferred knowledge of the UK Parcel market and customer operations

Skills

Business Administration
Engineering
Logistics
Service sales
Aftersales
Logistics services
Technical services
Team player
Customer rapport building
Social skills
Communication skills
Stakeholder management
Results-oriented
Hands-on approach
Problem-solving
Proactive mindset
Service Account Management
UK Parcel market knowledge
Customer operations knowledge

Location

Birmingham
London Heathrow

Work Type

Hybrid
Permanent

Experience Level

Senior
Proven years of experience

Education Level

Degree in Business Administration
Degree in Engineering
Degree in Logistics
Comparable qualification

Benefits

28 days annual leave (excluding public holidays)
Bupa Medical Cover
YuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers
A challenging work environment with lots of opportunities of career progression
Cycle to work scheme
Pension with Aviva
Access to Achievers an award-winning recognition platform that inspires to recognise your coworkers Where points are awarded that can be exchanged for a range of goods and discounts

About the Company

Vanderlande is an equal opportunity/affirmative action employer.

Equal Opportunity

Qualifies applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age marital status or disability status.
If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore, any reasonable adjustments can be made to support your application.