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About the Role
Lead and support a high‑performing Commercial Property Adjusting team as an Operations Manager in our London & South East region. You will support a team of commercial loss adjusters and technical colleagues handling a broad range of commercial property claims, ensuring exceptional service delivery, robust technical quality, and consistently strong outcomes for our insurer and corporate clients.
Responsibilities
- Provide day‑to‑day leadership, mentoring and development to your team.
- Drive performance and manage financial targets.
- Ensure compliance with Sedgwick processes and regulatory requirements, including the Consumer Duty Act.
- Work closely with insurer clients, brokers, and internal partners, building trusted relationships.
- Ensure claims are handled with professionalism, fairness and efficiency.
Requirements
- Experience handling commercial property insurance claims.
- Proven capability to lead, motivate and support a high‑performing technical team.
- First‑class written and verbal communication, with confidence engaging stakeholders at all levels.
- Strong IT capability and the ability to maintain accurate, high‑quality electronic files.
- Ability to prioritise, manage deadlines and maintain control under pressure.
- Skilled in building effective working relationships and supporting colleague development.
- Experience coaching, mentoring and conducting structured performance discussions.
- Understanding of regulatory expectations, including vulnerability awareness and the Consumer Duty Act.
- Insight into how team performance influences financial outcomes and client satisfaction.
Skills
- Commercial claims expertise
- Customer focus
- Leadership ability
- Communication skills
- Technical competence
- Organisational strength
- Team collaboration
- Performance management
- Compliance mindset
- Commercial awareness
Location
- London & South East
- London
Work Type
- Hybrid working
- Permanent
Experience Level
- Experience handling commercial property insurance claims
- Proven people‑management skills
- Confidence in leading high‑performing teams
Salary/Compensations
- Competitive salary taking into account skills, experience and qualifications
Benefits
- Fully funded company vehicle or cash in lieu allowance
- A Self Invested Personal Pension Scheme (SIPP)
- Holiday allowance of 25 days plus bank holidays
- Private healthcare plan (including pre-existing conditions)
- Life assurance
- Group Income Protection
- Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
- Employee assistance programme for employee wellbeing
- Discounts on various products and services
About the Company
- By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
- At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.
- You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.
Equal Opportunity
- We are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.