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About the Role
Join Sedgwick and be part of something truly meaningful, growing your career with a caring culture and enjoying work-life balance. This role supports the Loss Adjusting Services team, specializing in standard and frequency claims, with a focus on active claims management and shaping the digital transformation in claims processing.
Responsibilities
- Manage claims from initial setup to report dispatch.
- Handle incoming email communications and address inquiries from involved parties.
- Prepare settlements and credit notes accurately.
- Assist dispatch with claim distribution.
- Provide information on processing status and clarify queries as part of the telephone customer service.
- Actively participate in claims management.
- Contribute to shaping the digital transformation in claims processing.
- Work independently and embrace variety across different task areas.
- Bring expertise to a motivated team.
- Accompany field service regularly to gain a better understanding of the work of adjusters and surveyors.
Requirements
- Possess a commercial apprenticeship and ideally have basic insurance law knowledge.
- Experience in claims processing is a plus.
- Work in a structured and reliable manner, maintaining an overview of multiple topics simultaneously.
- Communicate confidently and remain professional under stress.
- View AI-supported tools like Copilot as helpful support and be open to their use.
- Have very good German language skills, both written and spoken.
- Basic English skills are advantageous.
- Be able to quickly and independently support the team in various task areas after successful onboarding.
Skills
- Claims management
- Customer service
- Digital transformation
- Independent work
- Teamwork
- Communication
- AI-supported tools
Location
- 100% Home-Office
- Remote
Work Type
- Full-time
- 40 hours per week
Experience Level
- Entry level
Education Level
- Commercial apprenticeship
Benefits
- 100% Home-Office
- Flexible working hours
- Home-Office equipment
- Free further training opportunities via Workday Learning and Sedgwick University
- Wellpass for sports & relaxation
- Jobrad leasing
- Capital-forming benefits
- Free drinks and snacks in the office
- Office dogs welcome
- 30 days of vacation
- Additional time off on December 24th and 31st
- 20 working days 'Workation' from abroad possible
- Supportive and helpful colleagues
About the Company
- Sedgwick Germany GmbH, based in Düsseldorf, is part of the internationally active Sedgwick Group, a global leader in claims management, risk analysis, and expert opinions.
- In Germany, we combine the structures and stability of a corporation with the flexibility and proximity of a medium-sized company.
- Our clients, primarily from the insurance industry, rely on our expertise in claims settlement, true to our motto 'we care'.