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About the Role
Imagine being the friendly face that creates memorable first and last impressions for every guest. As a Junior Concierge, you'll play a key role in delivering a warm welcome and ensuring every arrival and departure runs smoothly. You'll provide professional assistance with luggage, escort guests to their rooms, and help ensure every guest enjoys a seamless and memorable stay. You'll also support guests with local recommendations, answer questions about the hotel and surrounding area, and work closely with colleagues across the hotel to deliver exceptional service.
Responsibilities
- Delivery and collection of guests luggage, long and short term storage of luggage assisting the doorperson.
- Ensuring the cleanliness and security of the lobby area.
- Ensure every guest leaving the hotel has all they need for their onward journey including assisting with taxis, providing directions and assisting with luggage.
- Answer guest queries relating to the local area, travel arrangements and other facilities within and outside the hotel.
- Managing the valet parking and taking care of guest’s cars when needed.
- Assist with other departments where necessary.
Requirements
- Open - Brings warmth to work and helps create a welcoming environment.
- Nimble - Thrives in a fast-paced, agile environment and isn’t afraid to take initiative.
- Brilliant - Takes pride in their craft and thrives on making a difference.
- Honest - Believes in doing the right thing and earns trust through integrity.
- When a commitment is made, it is stood by.
Location
- Hilton London Bankside
Work Type
- Full Time
Experience Level
- Junior
Salary/Compensations
- £28,552 / year
Benefits
- Employee Assistance Programme (EAP) with 24/7 access to remote GP appointments.
- Hotel Room Discounts including discounted rates for friends and family.
- Food & Beverage Discounts across hotels.
- Life Assurance.
- Salary Sacrifice - Car Scheme.
- Stream - access earned wages up to 50% when needed.
- Highstreet discounts.
- Pension - auto enrolment into the company pension scheme.
- Learning & Development opportunities.