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About the Role
You ensure that our portfolio in Germany and Austria is contractually sound, legally compliant, and fully documented, covering everything from rental and owner agreements to utility contracts, security deposits, and legal obligations. You independently handle recurring contractual and regulatory tasks. You prepare decisions for the General Manager, Legal, and Finance departments, ensuring each process is completed. You serve as the primary contact for owners and landlords regarding contractual, financial, and regulatory matters, and act as a reliable source for all property data for the Finance team.
Responsibilities
- Manage contractual, financial, and regulatory matters for owners and landlords.
- Provide reliable property data to the Finance team.
- Ensure timely payment of all rents and processing of rent increases with required documentation.
- Process recurring invoices within 3 days of month-end closure.
- Maintain valid short-term rental registrations for all apartments.
- Ensure no safety inspections are overdue.
- Process security deposit returns within 3 months of contract termination.
- Serve as the central point of contact for contractual, commercial, financial, and regulatory issues for owners and landlords.
- Organize the processing of incoming inquiries, including managing a shared inbox, response standards, and contact logs per property.
- Forward inquiries to the appropriate team.
- Prepare for and participate in negotiations with the General Manager.
- Handle escalations.
- Create monthly performance reports for owners.
- Conduct owner NPS surveys.
- Report potential contract terminations early with a proposed course of action.
- Ensure all rents are paid correctly and on time.
- Implement rent increases and index adjustments.
- Maintain a standardized rental agreement overview per property.
- Prepare budget scenarios for negotiations.
- Clean up old contracts.
- Manage furniture leasing agreements.
- Manage a central contract register for utility and supplier contracts.
- Oversee contract renewals, tariff changes, and terminations.
- Ensure all recurring invoices are received and assigned to a contract.
- Monitor outstanding utility cost statements, critically review them, request refunds, and raise objections for errors.
- Maintain the security deposit overview.
- Replace cash security deposits with deposit insurance where possible.
- Process security deposit returns after contract termination.
- Reconcile security deposits quarterly with Finance.
- Ensure rental, utility, and deposit costs are allocated to the correct property or apartment.
- Manage the commercial and administrative handover of properties, including security deposits, contracts, utilities, bank connections, and accounting integration.
- Oversee handover documentation.
- Review contractual and building-related obligations in the first instance.
- Involve Legal when necessary.
- Manage permits and registrations for short-term rentals.
- Oversee the maintenance and inspection calendar for smoke detectors, fire extinguishers, and expert examinations.
- Act as the point of contact for authorities, fire departments, and engineers.
- Review owner statements, payments, and cost recharges before dispatch or payment.
- Collaborate with the central operations team to design registers and automations for all tasks.
Requirements
- 3 to 5+ years of experience in commercial rental or WEG management, lease or contract management, or asset management, ideally with residential properties, serviced apartments, or short-term rental portfolios.
- Proficiency in reading and reviewing German rental and owner contracts, including index and step rent clauses, option rights, notice periods, and operating cost statements.
- Practical knowledge of rental and condominium law, landlord and tenant obligations, building safety requirements, and short-term rental registration obligations.
- Ability to identify when Legal counsel is required.
- Basic commercial knowledge in accounting processes, period-specific accruals, security deposits, and account reconciliations.
- Experience working closely with the accounting department.
- Strong organizational skills to manage contract overviews, deadlines, and open cases across numerous contracts in two countries.
- Professional, reliable, and assertive communication skills with owners, landlords, property managers, and authorities.
- Proficient use of spreadsheets and contract or property management software.
- Openness to new tools and automation.
- Fluent German language skills (at least C1 level) for contracts and communication with authorities and property managers.
- Good English language skills for working in the company's language.
- Proactive work approach: independently manage recurring and regulatory tasks from start to finish and act before problems arise.
Skills
- Contract Management
- Lease Administration
- Asset Management
- Property Management
- Legal Compliance
- Financial Acumen
- Regulatory Affairs
- Communication Skills
- Organizational Skills
- Spreadsheet Software
- Contract Management Software
- Property Management Software
- German Language Proficiency (C1)
- English Language Proficiency
- Proactive Work Ethic
- Negotiation Skills
- Reporting
- Interpersonal Skills
Location
- Germany
- Austria
- Berlin
Work Type
- Full-time
- Onsite
Experience Level
- Mid-level
- Senior-level
Education Level
- Completed vocational training as a real estate agent/clerk
- Further training as a real estate specialist (IHK)
- Degree in real estate management
Benefits
- Unlimited token budget for AI models
- Competitive salary benchmarked against the market
- Modern, centrally located office in Berlin
- 25 days of vacation
- Urban Sports or Wellpass membership
- Access to a mental health platform (Nilo)
- Catered lunch 3 times a week
- Daily breakfast
- Snacks, coffee, and matcha available
- Office Yoga
- Run Club
- Team events
- Complimentary stays in company apartments across Europe
About the Company
- We offer real impact instead of AI theater.
- We provide better solutions than soulless AI responses from platforms like Airbnb & Booking.
- We foster a culture of delivery over debate, with short, direct communication instead of endless meetings.
- We offer a competitive, market-benchmarked salary.