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About the Role
This role plays a key part in operating, maintaining, and continually improving secure, resilient, and automated infrastructure services across on-premises, cloud, and hybrid environments. You will support business-critical services, deliver infrastructure improvements, and ensure the ongoing reliability, security, and performance of TMK's technology estate.
Responsibilities
- Design, implement, and support infrastructure services across on-premises, Microsoft Azure, AWS, and hybrid environments.
- Assist in the planning, design, development, and deployment of new infrastructure services and enhancements across multiple environments.
- Maintain and continually improve infrastructure platforms supporting monitoring, backup, disaster recovery, cyber recovery, and security patching.
- Develop and manage Infrastructure as Code and configuration automation using tools such as Terraform, Ansible, and Git.
- Build and enhance monitoring and observability capabilities using metrics, logs, traces, and service dependency information.
- Provide 3rd line support for infrastructure services and lead the diagnosis and resolution of major and complex incidents.
- Review infrastructure performance, resilience, capacity, and cost, identifying opportunities for optimization and continual improvement.
- Maintain secure infrastructure configurations, supporting vulnerability management, identity and access controls, encryption, and compliance requirements.
- Support disaster recovery and cyber recovery testing activities.
- Perform preventative maintenance, lifecycle management, and technical debt remediation across infrastructure platforms.
- Create and maintain high-quality technical documentation, operational procedures, runbooks, and knowledge articles.
- Collaborate with internal technology teams and external suppliers to deliver infrastructure projects and service improvements.
- Participate in the on-call rota and provide support for planned changes and critical incidents outside normal business hours.
Requirements
- Strong experience supporting enterprise infrastructure environments across on-premises and cloud platforms.
- Excellent knowledge of Microsoft technologies including Windows Server, Active Directory, Entra ID, and Microsoft 365.
- Strong knowledge of Microsoft Azure and AWS, including compute, storage, networking, identity, monitoring, governance, backup, and resilience.
- Knowledge of Infrastructure as Code, automation, and source control technologies such as Terraform, Ansible, and Git.
- Strong troubleshooting, analytical, and problem-solving skills, with experience resolving complex technical issues.
- Understanding of infrastructure security principles, including Zero Trust, least privilege, and vulnerability management.
- Experience of virtualisation, storage, and networking technologies; VMware experience would be advantageous.
- Knowledge of observability and monitoring solutions such as Azure Monitor, CloudWatch, or LogicMonitor would be beneficial.
- Experience with enterprise backup and recovery technologies and disaster recovery processes.
- Excellent communication skills with the ability to engage effectively with both technical and non-technical stakeholders.
Skills
- Microsoft Azure
- AWS
- Terraform
- Ansible
- Git
- Windows Server
- Active Directory
- Entra ID
- Microsoft 365
- Monitoring
- Backup
- Disaster Recovery
- Cyber Recovery
- Security Patching
- Infrastructure as Code
- Configuration Automation
- Observability
- Troubleshooting
- Virtualisation
- Storage
- Networking
- VMware
- Azure Monitor
- CloudWatch
- LogicMonitor
Location
- On-premises
- Cloud
- Hybrid
Work Type
- Full-time
- Flexible working
Experience Level
- Enterprise infrastructure experience
- Cloud platform experience
Benefits
- Opportunity to work with modern cloud platforms, infrastructure automation, and observability tooling.
- Exposure to enterprise infrastructure, cloud transformation, and service reliability initiatives.
- Opportunity to further develop technical expertise.
- Inclusion network groups.
- CSR and charitable activities.
About the Company
- Tokio Marine Kiln (TMK) is an underwriting firm with over 140 years of experience protecting clients from changing risks.
- TMK aims to be a 'Good Company' and a great place to work.
- Culture is founded on core values of empowerment, inclusion, excellence, integrity, teamwork, and innovation.
- Seeks to recruit the best talent by endeavouring to reach diverse talent pools, offering dynamic working arrangements and investing in development.
Equal Opportunity
- Committed to ensuring a safe, open, inclusive, and empowering environment in which all people can thrive.
- Signed up to the Disability Confident Employer Scheme.
- Accommodate flexible working, subject to the TMK flexible working policy.
- Seek to recruit the best talent by endeavouring to reach diverse talent pools.