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About the Role
International SOS is recruiting an Operations Specialist to join its team of Medical, Security and Logistics experts based in London, Chiswick. This role requires a compassionate and perceptive listener with strong investigative skills to make a real impact.
Responsibilities
- Demonstrate a caring attitude when answering queries with the objective of exceeding expectations
- Coordinate cases effectively by booking appointments, authorizing treatments or handling policy claims using professionalism and care
- Assess situations, co-ordinate medical care and communicate logistics across the world
- Collaborate with a team of doctors, nurses, security and operations experts in a fast-paced environment
Requirements
- Excellent communication skills (verbal and written)
- Critical thinking and organisational skills to handle a variety of situations
- Naturally sympathetic with determination to help people
- The ability to take ownership of protecting data and process integrity
- Confidence in using Microsoft Office
- Experience as a Customer Service Executive in a contact centre or similar environment would be beneficial
Skills
- Communication skills
- Critical thinking
- Organisational skills
- Microsoft Office
Location
- London, Chiswick
Work Type
- Full-time
- Shifts are 3 days on, 4 days off weekly
Experience Level
- Entry level
Education Level
- A’ Level or Degree level
Salary/Compensations
- £29,638 per annum, eligible for overtime allowances and salary increases based on performance
Benefits
- Structured career development track, with opportunities for progression
- 18 days annual leave increasing with service, UK Bank Holidays and the option to buy additional annual leave
- A day’s leave for your birthday
- Private health care, dental cover, pension scheme, life insurance, paid volunteering day
- Subsidised staff cafeteria and free tea, coffee and fruit
- Discount schemes (Cycle2work, season ticket loans, gym discounts)
- Access to our Employee Assistance & Employee Support Programme
- Access to Chiswick Business Park Enjoy Work events
About the Company
- International SOS is in the business of protecting and saving lives.
- For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide.
- With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.
- We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success.
- International SOS has been awarded as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2025.
- 13,000 experts | 1,200+ locations | 90 countries | 110+ languages