Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Customer Supporter role.
Rezi rewrites your resume against Sanctuary Group's job description. Free.
Tailor your resume to this Customer Supporter role.
Rezi rewrites your resume against Sanctuary Group's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Customer Supporter posting at Sanctuary Group — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Customer Supporter posting at Sanctuary Group — free, in seconds.
About the Role
We are looking for a compassionate Customer Supporter to join our vibrant Retirement Community at Coopers Court. You will be part of a community-focused team supporting residents, enabling them to live life on their own terms. We are committed to helping our people grow, thrive, and feel valued, offering tools, training, and encouragement to reach your full potential.
Responsibilities
- Welcome customers and provide front of house reception support
- Create engaging individual and group activities that reflect personal interests
- Promote and review activities to help customers achieve their goals
- Support customers to connect with and feel part of their local community
- Enable customers to continue to live life on their terms
Requirements
- Ability to develop and lead activities that involve and inspire customers
- Strong interpersonal and customer care skills
- Confidence in prioritising tasks and meeting deadlines
- Basic Microsoft Word and Excel knowledge
- This role may require weekend working so a flexible approach is required
- NVQ Level 2 in Health and Social Care, or willingness to work towards it
- Must have the right to work in the UK
- Sponsorship is not available for this vacancy
- All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks where needed
- Information provided during recruitment may be verified as part of these checks
- An enhanced Disclosure and Barring Service check will be necessary
Skills
- Activity development and leadership
- Interpersonal skills
- Customer care skills
- Prioritisation
- Meeting deadlines
- Basic Microsoft Word
- Basic Microsoft Excel
- Flexibility for weekend working
Location
- Coopers Court, 124 Eric Street, Bow, Greater London, E3 4SW
Work Type
- Part-time
- Hybrid
Experience Level
- Not specified
Education Level
- NVQ Level 2 in Health and Social Care or willingness to work towards it
Salary/Compensations
- £14.55 per hour
Benefits
- 33 days' annual leave pro rata (rising to 38, including bank holidays)
- Occupational sick pay linked to length of service
- Contributory pension scheme
- Health and wellbeing support
- Aviva Digicare+ with virtual GP appointments
- Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
- Company-paid life insurance
- Parental leave arrangements
- Annual leave purchase scheme
- Company-funded training
- Ongoing career development opportunities
- Flexible working options
- Exclusive retail discounts
- Cycle to Work scheme
- Salary sacrifice arrangements
- Enhanced pay rates for additional hours
About the Company
- Sanctuary Supported Living is a not-for-profit organisation that reinvests in its people and services.
- Proudly recognised as the 2025 Housing with Care Employer of the Year.
- Committed to inclusion, diversity, and employee growth through the #BeYourBest initiative.
- Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.
Equal Opportunity
- Inclusion is one of our core values.
- We encourage and welcome applications from people from diverse backgrounds.
- We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
- We work closely with the Home Office in order to prevent illegal working.