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About the Role
We are looking for a highly organised and proactive Operations Senior Executive to play a key role in delivering operational excellence across our Volunteer Proposition. This role involves improving processes, managing systems, analysing data, and collaborating with stakeholders to create a seamless volunteer experience.
Responsibilities
- Partner with colleagues across the Volunteer Proposition and wider organisation to deliver a consistent and positive volunteer experience.
- Lead the development, improvement and implementation of operational processes, guidance and documentation, identifying opportunities to improve efficiency and effectiveness.
- Manage department inboxes and operational queries, identifying trends and recommending improvements.
- Develop and maintain a strong working knowledge of key systems and platforms including Microsoft 365, Salesforce, Siebel, Jotform and Contentful.
- Lead and support a variety of projects, ensuring milestones are achieved and stakeholders remain engaged throughout.
- Analyse operational data and produce insightful reports and presentations that inform decision-making and drive continuous improvement.
- Collaborate with operational colleagues to ensure smooth day-to-day delivery of volunteering operations, including providing cover for key operational activities when required.
- Support and guide colleagues, acting as a positive role model within the team and contributing to a collaborative, inclusive working environment.
- Build a strong understanding of all areas within the Volunteer Proposition to support cross-functional working.
- Ensure compliance with relevant volunteering legislation and organisational policies and procedures.
Requirements
- Experience managing or supporting the implementation of systems, processes, or operational improvements.
- Strong organisational skills with the ability to manage multiple priorities and deadlines effectively.
- Excellent problem-solving abilities and a proactive, solutions-focused approach.
- Strong stakeholder management, communication and influencing skills.
- Experience supporting or providing guidance to colleagues and team members.
- Excellent attention to detail and commitment to high-quality work.
- The ability to adapt and remain effective in a fast-changing environment.
- A collaborative mindset and a genuine commitment to team success.
- Strong self-awareness and a desire to continually learn and develop.
- Good working knowledge of Microsoft Office applications, with advanced Excel skills desirable.
Skills
- Microsoft 365
- Salesforce
- Siebel
- Jotform
- Contentful
- Microsoft Office
- Excel
Location
- Office-based with high flexibility (1-2 days per week in the office)
Work Type
- Full time
- 12 month fixed-term contract
Experience Level
- Senior
Salary/Compensations
- £32,000 – £35,000
Benefits
- Generous benefits package
- Wide range of career and personal development opportunities
- High-quality tools
- Policies and processes enable work-life balance, career steps, and personal wellbeing goals
About the Company
- At Cancer Research UK, we exist to beat cancer.
- Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination. Credible: Act with rigour and professionalism. Human: Act to have a positive impact on people. Together: Act inclusively and collaboratively.
- Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do.
Equal Opportunity
- We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion.
- We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.
- We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen.
- Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.