Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Onsite Engineer role.
Rezi rewrites your resume against CDW's job description. Free.
Tailor your resume to this Onsite Engineer role.
Rezi rewrites your resume against CDW's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Onsite Engineer posting at CDW — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Onsite Engineer posting at CDW — free, in seconds.
About the Role
This role sits within the IT Services team and is responsible for delivering high-quality 2nd line support across a complex, business-critical technology estate. This position plays a key role in ensuring system availability, operational stability, and effective incident resolution, while supporting core financial platforms, infrastructure, and end users.
Responsibilities
- Managing incidents through to resolution
- Supporting critical systems and batch processes
- Monitoring system health and proactively identifying risks
- Contributing to continuous improvement of IT services
- Provide 2nd line support across end user services, infrastructure, and business applications
- Ensure all incidents and service requests are accurately logged, categorised, and resolved within SLA
- Take ownership of incidents through to resolution, including investigation, escalation, and follow-up
- Proactively monitor alerts and act on critical system events to minimise business impact
- Perform daily operational checks and monitoring activities across production systems
- Support overnight batch processing, ensuring completion and timely issue resolution
- Monitor key platforms and services (e.g. infrastructure, financial systems, integrations)
- Contribute to maintaining high availability of critical systems
- Identify and reduce recurring incidents through root cause analysis and improvements
- Support automation, monitoring enhancements, and performance optimization
- Maintain accurate documentation and contribute to the knowledge base (e.g. Scribe)
- Support IT asset lifecycle management, including device builds (workstations, iPads/iPhones etc) and deployments
- Work closely with IT teams, business users, and external vendors
- Communicate clearly and effectively during incidents and operational issues
- Contribute to team knowledge-sharing and continuous improvement initiatives
Requirements
- Degree qualified in a relevant discipline, or equivalent hands-on experience supported by industry-recognised certifications (e.g. Microsoft certifications)
- Understanding of ITIL processes (ITIL Foundation beneficial)
- Strong practical experience in a 2nd line support environment is essential
- Proven ability to manage incidents across their full lifecycle using a service desk ticketing system working towards SLA targets
- Ability to work in a shift-based / on-call support environment
Skills
- Windows 10/11
- Windows Server
- Active Directory
- Azure
- Microsoft 365 / Office applications
- Desktop / laptop hardware and builds
- Mobile devices (iOS)
- Android
- Basic networking knowledge (DNS, DHCP, TCP/IP etc.)
- Troubleshooting
- Analytical skills
- Organisational skills
- Excellent communication skills
- Experience in financial services or supporting business-critical systems
- Virtualisation (VMware)
- Citrix / VPN remote access technologies
- Monitoring and alerting tools
- Market data systems (e.g. Bloomberg, Reuters)
- Change Management
Work Type
- Shift rota
- Out-of-hours support
Experience Level
- 2nd line support experience
Education Level
- Degree qualified
- Industry-recognised certifications
About the Company
- CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology.
- At CDW we act as one—building trust, speaking candidly, and working together to achieve more.
- We play to win—focusing on what matters most and delivering for our customers.
- We think forward—staying curious, moving fast, and continuously learning.
- We believe meaningful work happens when people feel supported, heard, and empowered to contribute.
- As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes.
- When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.
- Together, we deliver the full promise of what technology can do.
- Together, we Make Amazing Happen.
Equal Opportunity
- CDW is an equal opportunity employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.