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About the Role

As a Consultation and Insight Officer, you will ensure residents' voices are central to the Council's decision-making processes. You will design and execute consultation projects, transforming data into actionable insights that influence policies and services for the betterment of Kensington and Chelsea.

Responsibilities

Design and deliver a wide range of consultation projects using quantitative and qualitative methods.
Ensure consultation findings feed directly into Council policy, strategy, and service design.
Promote excellence in consultation and engagement across the Council.
Develop and maintain best practice guides for consultation.
Deliver training on consultation best practices.
Coordinate a Consultation Best Practice Group.
Assist teams in designing effective consultations and interpreting results.
Translate complex data into clear, engaging reports and presentations.
Ensure consultation findings are effectively used in service planning, performance monitoring, and financial decision-making.
Support cross-departmental projects and contribute to the delivery of the Council Plan.

Requirements

Hands-on experience designing and delivering public consultations with tangible outcomes.
Confidence in using quantitative and qualitative methods, including focus groups, interviews, online surveys, and data analysis.
Strong analytical and numerical skills.
Ability to handle and interpret large datasets with accuracy and clarity.
Comfortable presenting findings to diverse audiences using plain language and engaging visuals.
Excellent IT skills, including proficiency in Microsoft applications and online survey tools.
Ability to collaborate across departments and unite people around shared goals.

Skills

Quantitative methods
Qualitative methods
Data analysis
Report writing
Presentation skills
Collaboration
IT proficiency
Microsoft applications
Online survey tools

Location

Kensington and Chelsea

Work Type

Hybrid
2 year fixed term contract

Experience Level

Mid-level

Benefits

Access to training and development

About the Company

Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places.
Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.
As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence.
We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.
RBKC is investing in its people, communities, and future.
We are a small, expert team of consultation and engagement professionals trusted across the organization.
We are proud to put residents at the center of everything we do, a commitment strengthened by our ongoing response to the Grenfell tragedy.
Our People Plan focuses on skills, collaboration, and equality.

Equal Opportunity

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.