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About the Role

As an Accommodation Solutions and Resettlement Officer, you’ll play a pivotal role in helping households facing homelessness find safety, security and stability. You’ll be a trusted point of contact, guiding residents through urgent housing challenges and providing clear, practical advice to help them move forward.

Responsibilities

Providing compassionate, practical support to households experiencing homelessness.
Assessing accommodation suitability.
Coordinating urgent placements.
Facilitating smooth moves into safe, stable housing.
Conducting day-to-day casework involving regular visits to residents.
Working directly with accommodation providers and partner agencies to resolve issues quickly.
Completing tenancy audits.
Contributing to suitability reviews.
Helping households transition out of high-cost emergency accommodation into sustainable, settled homes.
Providing early advice, practical solutions, and appropriate enforcement action when tenancy or accommodation issues arise.
Collaborating across housing, legal, and social care services to make the most equitable use of available resources.
Managing competing deadlines.
Maintaining accurate, high-quality records for cases that can attract scrutiny through ombudsman enquiries or legal challenges.
Achieving fair, transparent, and lasting solutions for families and individuals.

Requirements

Strong background in frontline housing services.
Solid understanding of homelessness legislation, housing needs, and welfare reform.
Hands-on experience managing temporary accommodation placements.
Experience with move-on planning.
Experience with suitability reviews.
Experience with housing case-management systems.
Resilience, empathy, and professional judgment.
Ability to remain calm and approachable under pressure.
Comfortable handling sensitive casework.
Confident making fair, well-reasoned decisions in a heavily scrutinised environment.
Excellent communication skills, able to explain complex decisions clearly and sensitively.
Highly organised and proactive.
Ability to manage a demanding workload.
Ability to balance competing priorities.
Ability to take ownership of complex casework with limited supervision.
Commitment to equal opportunities, outstanding customer care, and core values.
Requires a standard DBS.

Skills

Frontline housing services
Homelessness legislation
Housing needs
Welfare reform
Temporary accommodation placement management
Move-on planning
Suitability reviews
Housing case-management systems
Communication
Organisation
Time management
Problem-solving
Decision-making

Location

Borough

Work Type

Hybrid

Experience Level

Frontline housing services experience
Experience managing temporary accommodation placements
Experience with move-on planning
Experience with suitability reviews
Experience with housing case-management systems

Salary/Compensations

New hires will start at the minimum of the advertised salary range.
Employees receive annual salary increases until they reach the top of the pay scale.
Employees will receive any agreed cost of living pay rises.

Benefits

Competitive salary
Flexible working
Working environment that values wellbeing
Professional development opportunities
Scope to expand expertise
Build professional confidence
Contribute fresh ideas

About the Company

Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places.
Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.
As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence.
We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.
In this role, the ‘we’re all in’ mindset comes to life in the direct, meaningful support you provide each day.
Working on the housing frontline brings real challenges and complex situations, but your dedication, empathy and practical approach will help vulnerable households take life-changing steps towards stability.
When you commit fully to resolving housing issues, you will find immense professional reward and play a defining part in strengthening our local community.

Equal Opportunity

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.