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About the Role
As a Forward Deployed Commerce Operations professional, you will be embedded within strategic enterprise retailers and brands to manage their dropship, marketplace, or wholesale program operations end-to-end. You will be responsible for the performance and key metrics of our clients' commerce operations teams, representing Logicbroker's platform, tools, and best practices to clients and their trading communities.
Responsibilities
- Operate as an embedded extension of enterprise retailers and brands' Commerce Operations team, running commerce programs on their behalf.
- Conduct full on-site discovery and execution to document workflows and become fully capable of operating the program.
- Serve as the primary operational point of contact for the retailer’s internal stakeholders (merchandising, supply chain, IT) and their vendor/supplier community.
- Deliver on agreed-upon program level KPIs on the client’s behalf (e.g., supplier onboarding velocity, time to site metrics, gross merchandise value improvement).
- Lead onboarding, training, and enablement, acting as the face of the client’s program to their supplier base.
- Proactively identify operational risks and drive resolution with vendors and internal Logicbroker teams.
- Translate operational realities into feedback for Product, Engineering, and other internal teams.
- Troubleshoot the Logicbroker platform when issues arise.
- Build trusted relationships with client’s eCommerce and merchandising teams.
Requirements
- 3+ years in eCommerce operations or platform support, ideally within dropship, marketplace, or supply chain operations.
- Self-starter comfortable operating with significant autonomy while embedded within a client’s organization.
- Excellent communication skills and experience running cross-functional meetings with diverse stakeholders.
- Working knowledge of EDI systems and documents, eCommerce platforms, and commerce workflows.
- Demonstrated use of LLMs (e.g., Claude, ChatGPT) in current work.
- Strong analytical and troubleshooting skills.
- Comfort operating with incomplete information and transforming it into complete information.
- Excellent organizational skills.
- Willingness and ability to travel up to 50% of the time.
Skills
- eCommerce operations
- platform support
- dropship operations
- marketplace operations
- supply chain operations
- EDI systems
- eCommerce platforms
- commerce workflows
- LLM usage
- analytical skills
- troubleshooting skills
- organizational skills
Location
- On-site (embedded within client organizations)
Work Type
- Full-time
- On-site
Experience Level
- 3+ years
Benefits
- Mission-Driven Culture
- Collaborative, No-Ego Environment
- Flexibility with High-Performance Energy
- Leadership That Listens
- Celebrated Wins, Shared Learnings
About the Company
- Logicbroker is transforming digital commerce through innovation and agility.
- We foster a collaborative, high-performance environment where the best ideas win.
- Our leadership is invested in employee growth and building a thriving company.