Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Senior Account Manager role.

Rezi rewrites your resume against Base's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Senior Account Manager posting at Base — free, in seconds.

About the Role

This is a fantastic opportunity for a candidate looking to advance their career in the high-growth cloud and Software-as-a-Service market – within the video and multimedia workflow market. We are seeking an experienced Senior Account Manager to join our team and help drive the growth of our fast-growing company. As a Senior Account Manager, you will take ownership of managing key accounts, nurturing relationships with customers, acting as a strategic partner and trusted advisor, whilst managing communication externally and internally with key stakeholders for maximum customer satisfaction and long-term retention.

Responsibilities

Build and maintain strong relationships with key decision makers within assigned accounts, visiting customers in-person and on-site for meetings and service reviews as required, including senior stakeholder management.
Identify, develop, and pursue new revenue opportunities within existing accounts, including upsell, cross-sell, and expansion of cloud service offerings, anchored around customer workflow outcomes.
Serve as the primary point of contact for assigned customers, ensuring seamless communication, effective issue resolution, and high levels of satisfaction across the managed service provided.
Develop and maintain detailed account plans outlining client goals, current environment, growth potential, and competitive threats.
Meet revenue growth and performance targets through strategic account development and customer success initiatives.
Collaborate with internal teams—sales, marketing, Customer Enablement, support, and engineering—to develop and execute account plans that align with both customer objectives and company goals.
Analyse customer usage data, support trends, and metrics to proactively identify growth opportunities, service improvements, or potential risks to account health.
Conduct periodic service reviews and operational check-ins to assess service performance, identify technical gaps, and recommend enhancements aligned with customer strategy.
Lead and negotiate contract renewals and service agreements, ensuring account retention while identifying opportunities to increase value delivered to the customer.

Requirements

Experience managing multiple mid-market to enterprise tier accounts, ideally in a media services, SaaS, cloud services, or technology environment.
Good technical aptitude with the ability to quickly learn and effectively communicate technical concepts to a diverse customer base – supported by expert colleagues.
Experienced in handling complex negotiations, renewals, and service agreements with a range of clients.
Good understanding of the media technology landscape and the ability to articulate the value of our solutions
Excellent communication and interpersonal skills, with the ability to build strong relationships with key stakeholders, communicate technical concepts in non-technical language, to resolve conflicts, misunderstandings and disagreement constructively.
Excellent attention to detail, documentation and data analysis.
Ability to think strategically, identify opportunities, and develop creative solutions to drive growth.
Self-starter with a strong work ethic and the ability to work independently in a fast-paced environment.
Good analytical and problem-solving skills with the ability to identify issues or problems early, gather requirements and proactively and enable the delivery of high-quality solutions.
Must have the legal right to work in the UK.
Cannot support sponsorship requests.

Skills

Cloud services
SaaS
Media services
Technology
Account management
Customer relationship management
Sales
Marketing
Technical communication
Negotiation
Strategic planning
Problem-solving
Data analysis

Location

London

Work Type

Hybrid
Full Time

Experience Level

Senior

Benefits

Staff Savings Benefits Scheme
Access to exclusive discounts and savings through the 360 Wellbeing App
Fora – Events and Benefits
Access to a range of events, activities and employee benefits
Employer Pension Scheme – We match your pension contributions up to 5% every month
Death in Service (DIS) Insurance – Life insurance cover equivalent to four times your annual salary
25 Days' Annual Holiday
Refer a Friend Scheme – Receive a referral payment when you successfully recommend a new colleague

About the Company

Multi award winning managed hosted solution provider Base Media Cloud is seeking a Senior Account Manager.
Connected Content Platforms - Delivering business outcomes with customised video and multimedia workflow solutions.
Base Media Cloud provides Connected Content Platforms to customers operating across multiple verticals including Media & Entertainment, News Media & Magazine Publishing, Brands, Agencies and enterprise video, enabling users to securely ingest, manage, create, transform, master and delivery media content at scale.
Our one provider model combines Workflow Services, Workflow Software and Workflow Infrastructure, wrapped under a singular managed service model – reducing complexity and cost for customers, whilst enabling them to scale up their video and multimedia operations.
The culture at Base Media Cloud is a core aspect of the business. The following values underpin the day-to-day working culture at the company: We are bold. We are honest. We are empathetic. We are collaborative. We are curious.

Equal Opportunity

Base Media Cloud is an equal opportunities employer and does not discriminate on grounds of sex, sexual orientation, marital status, race, colour, ethnic origin, disability, age or political or religious belief in its recruitment or other employment policies.