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About the Role

Support initiatives across governance, controls, process improvement, artificial intelligence (AI), sales tooling, communications, training, and reporting. Partner with stakeholders across Sales, business management, control management, and technology to drive business priorities, strengthen processes and controls, and support key Sales Practices programs. Apply strong analytical, organizational, communication, and stakeholder management skills in a fast-paced environment.

Responsibilities

Support Sales Practices initiatives across governance, controls, process improvement, sales enablement, and business transformation activities.
Partner with key stakeholders to coordinate deliverables, track milestones, identify dependencies, and support implementation of business priorities.
Assist in the evaluation and enhancement of processes, procedures, and controls to improve efficiency, consistency, and risk management.
Maintain process documentation, operating procedures, governance materials, and related program artifacts.
Support initiatives related to customer relationship management (CRM) enhancements, workflow tools, sales enablement technologies, and other business applications.
Gather business requirements, coordinate user testing activities, document feedback, and support rollout activities.
Develop and maintain communications, training materials, job aids, manager resources, presentations, and other support content.
Translate policy, process, and program changes into clear and actionable communications tailored to different audiences.
Produce recurring and ad hoc reporting to support oversight, governance, and management decision-making, including dashboards, metrics, and management insights.
Analyze trends, identify opportunities and risks, and provide insights to support business objectives.
Prepare presentations, status updates, governance materials, and briefing documents, and coordinate meetings, working sessions, action tracking, and follow-up activities across multiple initiatives, including change management and adoption activities associated with process enhancements, sales tooling, and strategic initiatives.

Requirements

Bachelor’s degree or equivalent experience.
Strong project coordination and organizational skills, with the ability to manage multiple priorities and deadlines.
Strong written and verbal communication skills.
Experience developing business communications, training materials, presentations, or reporting deliverables.
Strong analytical and problem-solving skills with attention to detail.
Ability to synthesize information and present findings in a clear and concise manner.
Strong stakeholder management and relationship-building skills.
Proficiency in Microsoft Office applications, including PowerPoint and Excel.
Proficiency in leveraging AI-enabled productivity tools to support research, content development, reporting, process documentation, data analysis, and workflow efficiency.
Ability to work independently and collaboratively within a cross-functional environment.

Skills

Project coordination
Organizational skills
Written communication
Verbal communication
Business communication development
Training material development
Presentation development
Reporting deliverable development
Analytical skills
Problem-solving skills
Attention to detail
Information synthesis
Stakeholder management
Relationship building
Microsoft Office Suite (PowerPoint, Excel)
AI-enabled productivity tools
Collaboration
Sales governance
Sales controls
Sales compliance
Risk management
Conduct oversight
Process improvement
Operational excellence
Business transformation
CRM platforms
Sales enablement tools
Workflow technologies
AI-enabled business tools
Business process automation
Reporting
Dashboards
Metrics
Management insights
Training content creation
Communication strategies
Change management
Financial services products
Sales processes
Regulatory frameworks

Education Level

Bachelor’s degree or equivalent experience

About the Company

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors.
Our first-class business in a first-class way approach to serving clients drives everything we do.
We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments.
Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries.
The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Equal Opportunity

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.