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About the Role
Skanska is seeking a Helpdesk Administrator to support the Estates Management in providing maintenance services at Bart’s & the Royal London Hospitals. This part-time role involves supporting day-to-day activities and ensuring efficient administrative functions within the department.
Responsibilities
- Ensure defined day-to-day administrative functions are carried out in a timely and efficient manner.
- Maintain record keeping systems for the department, including computerized records.
- Answer telephone calls regarding maintenance, income generation, and energy, relaying information to the relevant Estates Officer/Site Manager.
- Assist the Estates Manager and Operations Manager with typed and computer-generated correspondence, written documents, and procedures.
- Maintain and update the site CAFM system for reactive tasks, including those managed by sub-contractors and operational staff.
- Promote a culture of customer service to internal and external customers and partners.
- Liaise with other departments regarding issues as required.
- Undertake any other reasonable tasks and duties relevant to the post and grade as determined by the Contract Manager/Helpdesk Manager.
Requirements
- Performing in a busy and demanding office environment.
- Previous customer experience, with the ability to provide professional and supportive customer service.
- Maintain accurate data records.
Skills
- Good basic knowledge of computers and software.
Location
- London
Work Type
- Part-time
- Permanent
Benefits
- 24/7 digital GP service for you and your family
- Financial wellbeing and employee assistance
- Professional development
- Enhanced family benefits (including maternity, paternity, dependants and parental bereavement leave)
About the Company
- At Skanska, we’re shaping the way we live, work and connect.
- As one of the world’s largest construction and development companies, we work together with customers, communities and partners to shape a better society.
- You will be working in our Building Services OU, where we bring Skanska’s purpose to build for a better society to life, creating healthy workplaces, comfortable homes and efficient facilities that improve people’s lives.
- Through collaboration and innovation, we deliver high-quality solutions that make a lasting, positive impact for people and communities.
- We are supporting hospitals nationwide, ensuring clean, well-ventilated, and heated spaces that aid patient recovery.
- We help cut energy use, carbon emissions, and waste costs, drawing on global best practice from over 400 healthcare projects, including the (Royal London, St Bartholomew’s, Mansfield, Papworth, Derby).
Equal Opportunity
- We thrive through embracing differences as we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it The Skanska Way.
- Where possible, we offer a range of flexible working options, and we would be happy to discuss this at the application stage if this is something you’d like to explore.
- We want you to feel confident and supported throughout every stage of our recruitment process. If you need any adjustments to help you during your application, please contact us at recruitment@skanska.co.uk or call 0330 105 2000 – Option 5 & 1.