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About the Role
As the Sales Advisor, you are the friendly face that greets customers and embodies the heart of the brand. You'll provide high-level service, initiate conversations, assist at the cash desk, fitting rooms, and shop floor, and process deliveries, replenish stock, and merchandise garments. Your role is essential in creating welcoming experiences that showcase the best of the brand, guiding customers with warmth and enthusiasm.
Responsibilities
- Initiating conversations with customers
- Assisting customers at the cash desk, fitting rooms, and shop floor
- Processing deliveries
- Replenishing stock
- Merchandising garments on the shop floor
Requirements
- Customer-focused: Enjoy engaging with people and are committed to delivering excellent service.
- Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
- Action-oriented: Proactive and driven to take initiative and get things done with quality.
- Strong communicator: Genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.
- Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
- Brand enthusiast: Passion for the brand and collection, and love sharing that enthusiasm with customers.
- Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
- English language skills
- Understanding of store operations & customer service skills from previous retail experience (preferable but not mandatory)
- Confident in offering customers advice on fashion trends, materials, sizing etc (preferable but not mandatory)
- Applicants must have the right to work in the UK before commencing employment.
- Must complete an online, skills-based assessment.
Skills
- Customer service
- Communication
- Adaptability
- Flexibility
- Proactiveness
- Fashion trend advice
- Material knowledge
- Sizing advice
Location
- COS White City store
Work Type
- Part-time
- Contract
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- 12 hours a week
Benefits
- 25% staff discount across all H&M Group brands (in-store and online)
- Inclusion in the H&M Incentive Program (HIP)
About the Company
- COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design.
- The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.
Equal Opportunity
- At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation.
- We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences.
- This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.
- That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.
- Under UK data protection law (UK GDPR / Data Protection Act 2018), you have the right to request a human review of any automated decision, to express your point of view, and to contest the outcome.
- If you have a disability or health condition that affects your ability to complete the online assessment, we are required under the Equality Act 2010 to provide a suitable alternative. Requesting one will not disadvantage your application.