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About the Role
Toshiba America Business Solutions is seeking an Inside Sales Representative to secure sales of products, services, solutions, and supplies to businesses via telephone, mail, and email. The role involves relationship development, closing sales, building strategic relationships with the sales organization, and participating in team selling activities. This position offers uncapped earning potential and supports career growth within a global technology organization.
Responsibilities
- Contact current and prospective customers to quote, sell, up-sell, and cross-sell Toshiba products, services, solutions, and supplies via inside sales.
- Meet management-set objectives, including regular contact with assigned customers to understand needs and maintain relationships.
- Handle customer complaints and questions.
- Process orders, generate returns, drop shipments, and UPS tracking accurately and promptly.
- Ensure appropriate signatures are acquired for order completion.
- Perform other related duties as assigned.
- Participate in team selling activities to strengthen Toshiba’s value to clients.
- Provide guidance to local market leadership on inside sales best practices and opportunities.
- Perform required documentation, updates, and corrections.
- Liaise with internal departments regarding assigned accounts.
- Contact customers regarding order shipment delays due to inventory levels.
- Perform account troubleshooting and ensure prospect list accuracy.
- Check and respond to voicemail in a timely fashion.
- Generate sales reports and update the sales database.
- Stay current on new machines, products, and updates.
- Participate in special projects requiring outbound sales input.
Requirements
- High School Diploma or GED.
- A minimum of three years of inside sales, prospecting by phone, and customer service/support experience.
- Solid knowledge of Excel and Microsoft Word.
- Ability to work in a fast-paced environment with changing priorities.
- Demonstrated experience with maintaining account relationships.
- Ability to influence and persuade.
- Comfortable with cold calling and working to meet established call objectives.
- Strong communication skills with the ability to speak articulately and professionally on the phone.
Skills
- Inside sales
- Prospecting by phone
- Customer service
- Customer support
- Microsoft Excel
- Microsoft Word
- Relationship management
- Cold calling
- Communication skills
Location
- Rochester, NY
Work Type
- Full-time
Experience Level
- 3+ years
Education Level
- High School Diploma or GED
Salary/Compensations
- $50,000 first year earning potential
- Hourly range $16.83-$17.30
- Plus commission
Benefits
- Medical, dental, and vision coverage
- 401(k) plan with match
- Company provided life insurance
- Employee Assistance Programs
- Pre-tax spending accounts
- Pet insurance
- Employee discounts
- Generous paid holidays
- Vacation days
- Sick/personal business/volunteer days
- Comprehensive onboarding
- Industry-leading sales training
- Ongoing training and professional development
About the Company
- Toshiba America Business Solutions is a leader in digital technology, delivering innovative print, document management, and workflow solutions.
- Toshiba is an industry leader in equipment, digital displays, document security, and software solutions that keep businesses running brilliantly and efficiently.
- Our people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents, and reduce the environmental footprint.
- We are a growing, dynamic organization that has a need for someone to contribute their professional best.
Equal Opportunity
- Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor.
- We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
- Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email AccommodationRequest@tabs.toshiba.com to request an accommodation.