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About the Role
As a member of the residential leadership team, this role provides oversight to 24/7 operations of numerous residential programs, ensuring quality services are delivered and fostering the continuous development of Residential Directors. The position oversees the continuum of residential services to create safe and functional living environments for individuals with ID/DD and supports the agency's strategic plan through operational plan development and implementation.
Responsibilities
- Proactively monitor and enforce compliance with all applicable rules, regulations, and laws.
- Stay informed on program support needs, including human resources, recruitment, training, information technology, and property management.
- Ensure readiness for external and internal reviews and surveys by maintaining accurate documentation and implementing compliance checks.
- Ensure high-quality support services that uphold individual rights and foster growth across homes, programs, sites, and the community.
- Ensure the Residential Director fosters positive relationships and communication with individuals, families, staff, advocates, and the community.
- Develop and implement the Strategic Plan aligned with agency goals.
- Analyze agency data to identify, develop, and implement improvement plans.
- Identify emerging trends, opportunities, and challenges and communicate them to the VP.
- Foster a positive work culture by guiding and supporting management teams.
- Provide professional development and supervision of Residential Directors.
- Monitor Residential Directors’ performance and adherence to the Residential Director manual.
- Oversee the Incident Management Process within the required timeframe.
- Oversee the implementation of Plans of Correction.
- Ensure sites vacancies are managed appropriately.
- Serve as QIDP for individuals in their respective programs when necessary.
- Assist in the development of program budgets and provide financial oversight.
- Provide leadership and direction to programs during emergency situations.
- Develop high-quality policies and procedures to guide the implementation of services.
- Ensure confidential and thorough recordkeeping, with mandatory retention purging for individual and staff-related activities and incidents.
- Assume lead in agency initiatives, special projects, grants, and committee assignments.
- Provide oversight of programs during evening, overnights, and weekends, including periodic on-site visits.
- Identify opportunities to improve using residential performance data and oversee Residential Directors' implementation of plans.
- Lead multiple programs, types, and locations within a major functional area.
- Comply with all agency policies and procedures.
- Perform other duties as assigned.
Requirements
- A bachelor’s degree in psychology, social work, special education, public administration, health administration or a related human services field, with at least two years of full-time related supervisory or management experience and at least one year of clinical experience.
- OR Associate’s degree in a human services field and at least 10 years of full-time management experience provided to individuals with developmental disabilities with administrative experience overseeing multiple program sites.
- Responsible for the supervision and professional development of Residential Directors and Administrative staff.
Work Type
- 24/7 operations
Experience Level
- Supervisory
- Management
- Clinical
Education Level
- Bachelor's degree in psychology, social work, special education, public administration, health administration or a related human services field
- Associate's degree in a human services field
Salary/Compensations
- $75,000-$82,000