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About the Role

We are seeking a Relationship Manager to lead and support the relationship management and client services needs with Japanese institutional clients. This individual will work closely with the Business Development Manager on shared accounts and lead engagements with clients to understand their investment goals and servicing needs, as well as addressing any issues, concerns or opportunities. The role requires close collaboration across the Tokyo office and regional teams, with a high degree of ownership and accountability for client outcomes.

Responsibilities

Serve as the primary contact for assigned Japanese institutional clients and maintain strong, long-term relationships at both working and senior levels.
Maintain regular client engagement through meetings, investment and service reviews, and day-to-day communication.
Ensure a consistently high level of client satisfaction, retention, and service quality across complex mandates.
Develop a deep understanding of client objectives, governance, decision-making processes, and investment needs.
Identify opportunities to deepen and broaden relationships, partnering with Business Development Managers to support asset growth.
Lead or support onboarding of new clients and mandates, including requirements gathering, documentation, and launch readiness.
Work with Client Platform and Client Operations to design servicing structures that balance client needs with platform and operational capacity.
Act as an escalation point for client service and operational issues and drive timely resolution.
Coordinate RFI, due diligence, and client information requests in collaboration with investment, product, and operations teams.
Provide day-to-day guidance to Relationship Analysts supporting assigned clients, contributing to their development and to consistent service standards.
Oversee preparation of client reviews, presentations, reporting materials, and account plans.
Maintain accurate CRM records and support regional reporting and governance requirements.
Ensure compliance with internal policies, regulatory obligations, and client-specific requirements.

Requirements

10+ years of experience within asset management, or related financial services and have a solid understanding of institutional investors’ needs in Japan.
Proven experience in a client-facing relationship management, client service, or institutional servicing role with Japanese institutional clients.
Experience managing client onboarding and complex, multi-party servicing arrangements.

Skills

Strong relationship management skills, with credibility at senior client and internal stakeholder levels.
Ability to coordinate effectively across multiple teams, functions, and geographies.
Commercial mindset with an understanding of client retention and business growth drivers.
Strong communication, problem-solving, and organizational skills, with sound judgment under pressure.
Collaborative style and willingness to guide and support more junior colleagues.
Broad investment knowledge of the capital markets with the ability to communicate market insights to clients, and represent equity, fixed income and alternative portfolios to institutional clients.
Native-level Japanese and business-level English (written and spoken).

Location

Tokyo

Work Type

Hybrid

Experience Level

10+ years

About the Company

Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets.
Our investment solutions, tailored to the unique return and risk objectives of institutional clients in more than 50 countries, draw on a robust body of proprietary research and a collaborative culture that encourages independent thought and healthy debate.
As a private partnership, we believe our ownership structure fosters a long-term view that aligns our perspectives with those of our clients.

Equal Opportunity

As an equal opportunity employer, Wellington Management considers all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, age, ancestry, disability (physical or mental), medical condition, citizenship, marital status, pregnancy, veteran or military status, genetic information or any other characteristic protected by applicable law.
If you are a candidate with a disability, or are assisting a candidate with a disability, and require an accommodation to apply for one of our jobs, please email us at GMWTalentOperations@wellington.com.