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About the Role
This is a safety-critical role requiring the highest levels of concentration, professionalism, and personal responsibility. As a trainee, you will undertake an intensive training program to learn operational rules, procedures, and develop the knowledge required for the role, gaining hands-on experience operating trams safely and professionally.
Responsibilities
- Responsible for the safe operation of services
- Responsible for the wellbeing of customers
- Responsible for the protection of colleagues, infrastructure, and the wider public
- Communicate confidently and professionally with customers
- Recognise potential hazards, assess risks, and make safe, informed decisions
- Respond to service disruption and unexpected incidents
Requirements
- Hold a current full UK driving licence with no more than three penalty points
- Have a minimum of three years' driving experience
- Be able to remain calm, focused, and effective when working under pressure and when working alone
- Experience of working in an environment where strict adherence to rules, procedures, and safety standards is essential
- Be flexible and willing to work shifts, including nights, weekends, bank holidays, and other unsocial hours
- Demonstrate a strong commitment to safety and a willingness to follow processes and instructions at all times
- Have a customer-focused approach and a commitment to delivering excellent service
- Be able to travel from your home address to the Croydon depot within one hour
- Satisfactory completion of pre-employment screening including medicals (Drugs and Alcohol screening), DBS check, and two satisfactory references
Skills
- Strong safety mindset
- Maintain focus in a dynamic operational environment
- Follow rules, procedures, and instructions without compromise
- Sound judgement
- Resilience
- Discipline to consistently apply safety standards
- Excellent customer service delivery
- Ability to work under pressure
Location
- Croydon Depot
Work Type
- Rostered
- 24-hour operation
- Full-time
Experience Level
- Trainee
- Minimum of three years' driving experience
Education Level
- Minimum of three GCSEs at Grade C/Grade 4 or above (or equivalent), including English
Salary/Compensations
- Salary whilst in training (16 weeks): £30,968.47
- Salary after training: £43,538.86
- One year after completion of training: £56,813.90
Benefits
- Competitive salary
- Comprehensive initial training
- Free TfL Oyster card for you and your nominated partner
- 75% discounted leisure travel on National Rail services for eligible family members
- Generous pension scheme
- Range of additional travel and lifestyle benefits
About the Company
- Tram Operations is a FirstGroup subsidiary operating a contract for Transport for London.
- London Trams has some of the busiest routes in the country, operating over 4,800 services each week.
- Provides inter-urban, cross-borough services in Southwest London.
- Offers excellent connectivity with National Rail stations.
- Provides easy and convenient mobility with step-free access at all tram stops.
- Vision is to provide an inclusive environment for all colleagues.
- Values differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability.
- Maintains a zero tolerance towards any form of prejudice.
- Celebrates and encourages diversity of thought, progressive ways of working, and colleague growth.
Equal Opportunity
- Ensuring all candidates have an equal opportunity to access meaningful employment.
- Support and provide flexible working options where possible.
- Encourages individuals requiring additional support due to disability or neurodivergent conditions to reach out for fair and equal process.