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About the Role

We are seeking an experienced and commercially driven Groups & Events Sales Manager to manage group and event enquiries across our London Cluster Hotels. The successful candidate will lead enquiries from initial contact through to contract signature and receipt of the first deposit, delivering an exceptional client experience while maximising conversion, revenue and profitability. Working closely with internal stakeholders, the role will ensure accurate sales administration, effective team coordination and a seamless handover to the on-site Planning team.

Responsibilities

Manage group and event enquiries from initial enquiry through to signed contract and receipt of the first deposit, ensuring a professional and customer-focused sales process.
Qualify client requirements and prepare tailored proposals, quotations and contracts in line with approved commercial guidelines.
Negotiate rates, packages and contractual terms to maximise revenue, conversion and profitability.
Build and maintain strong client relationships, acting as the primary point of contact throughout the sales cycle.
Conduct hotel showrounds and site inspections, showcasing accommodation, meeting facilities and event spaces.
Identify and secure upselling opportunities across bedrooms, meeting spaces, food and beverage packages, and other hotel services.
Ensure accurate management of enquiries, bookings, contracts and client records within MARS and other internal systems.
Support the Head of Groups & Events Sales with departmental coordination, reporting, forecasting and business performance analysis.
Provide guidance, coaching and day-to-day support to team members, while acting as deputy in the Head of Department’s absence.
Collaborate with Finance, Credit Control and operational teams to ensure deposits, contractual requirements and handovers are completed accurately and efficiently.

Requirements

Proven experience in groups, events, hotel sales or hospitality sales, with a strong track record of converting enquiries into revenue.
Excellent commercial awareness, negotiation skills and the ability to maximise sales opportunities.
Strong client relationship management and customer service skills, with the ability to build lasting partnerships.
Experience preparing proposals, contracts, forecasts and sales reports with a high level of accuracy and attention to detail.
Confident communicator with strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
Experience supporting, coaching or leading team members, with the ability to provide guidance and deputise for senior management when required.
Good knowledge of hotel sales systems, CRM platforms and Microsoft Office applications.
A proactive, results-driven approach with a commitment to delivering outstanding client service and achieving business objectives.

Skills

Sales
Negotiation
Client Relationship Management
Customer Service
Forecasting
Reporting
Microsoft Office

Location

Melia White House

Work Type

Full-time

Experience Level

Experienced

Salary/Compensations

Competitive salary plus variable bonus scheme

Benefits

My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Global career opportunities across more than 350 hotels worldwide
Exclusive hotel rates for you, your friends & family with Meliá Hotels Worldwide
Company pension scheme
Refer-a-friend bonus (£500 after successful completion of probation)
29 days’ holiday including public holidays
Health cash plan & discounted dental cover with HSF
Unlimited access to Meliá’s global e-learning platform
Awards & recognition programmes
High-street discounts through Perks at Work
Complimentary meals on duty
Loyalty rewards and additional employee benefits

About the Company

The world is yours with Meliá. Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.
At Meliá we are all VIP.
We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.
Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

Equal Opportunity

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.