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About the Role

Lead the delivery of transformation that shapes the future of Serco. We're looking for an experienced Transformation Portfolio Delivery Lead to provide portfolio-level leadership and oversight across a diverse portfolio of AI, automation and transformation initiatives. This is a highly visible role that works at the intersection of strategy, delivery and leadership, ensuring our transformation programmes maintain momentum, remain outcome-focused and deliver measurable business value.

Responsibilities

Maintain a complete and authoritative view of progress, priorities, risks, dependencies, capacity and investment across Serco's AI, automation and transformation portfolio.
Provide clear, evidence-based reporting and recommendations to senior leaders and governance forums.
Drive consistency in portfolio management, governance standards and delivery assurance.
Ensure leaders have the information required to make informed decisions and intervene where necessary.
Build strong, trusted relationships with executive stakeholders, programme sponsors and delivery leaders across the Group.
Facilitate collaboration across divisions, geographies and functions to align priorities and remove barriers.
Influence decision-making and accelerate action without direct authority.
Provide constructive challenge where delivery performance or benefits realisation is at risk.
Support programme and project teams in establishing strong foundations for successful delivery.
Identify emerging risks, delivery challenges and dependencies before they impact outcomes.
Lead cross-functional interventions to resolve issues relating to resources, priorities, governance or execution.
Track agreed actions through to successful completion and ensure accountability is maintained.
Drive improvements in portfolio reporting, governance, delivery frameworks and decision-making processes.
Promote agile, outcome-focused ways of working across the portfolio.
Share lessons learned and best practice to improve delivery maturity across the organisation.
Support the ongoing development of Serco's AI and automation capability.

Requirements

Significant experience leading complex transformation portfolios or major change programmes within large organisations.
Proven experience delivering AI, automation, digital, technology/software delivery transformation initiatives at scale.
Strong portfolio management, delivery assurance and governance expertise.
Experience managing risks, dependencies and competing priorities across multiple workstreams.
Strong understanding of agile delivery methodologies and iterative approaches.
Outstanding stakeholder engagement skills, with experience influencing senior executives and business leaders.
Excellent analytical, problem-solving and decision-making abilities.
Exceptional communication skills, with the capability to translate complex information into clear business messaging and actionable recommendations.
Experience operating successfully within large, matrixed and global organisations.

Skills

AI
Automation
Digital transformation
Portfolio management
Agile delivery methodologies
Stakeholder engagement
Problem-solving
Decision-making
Communication

Location

Home-based
London, Cardinal Place office
Travel to engage with stakeholders across multiple locations

Work Type

Flexible working

Experience Level

Experienced

Education Level

Portfolio Management, MoP, MSP, Agile, Scrum or similar professional qualifications (Desirable)

Salary/Compensations

Up to £86,000 DOE

Benefits

Bonus 5% on target, 10% max
Company car Grade D car selection
Pension 6% employer matched
Annual leave 25 days + bank holidays
Private medical insurance
Single Life assurance 2x base salary, if in pension (1x if not)
Employee Assistance Programme
30% Serco Leisure Centre Discount
Option to buy additional leave
Charitable payroll giving

About the Company

Serco deliver critical government services around the world, helping to make society better and safer whilst getting the best value for taxpayers.
At Serco, we're accelerating our investment in AI, automation and digital transformation to improve efficiency, enhance service delivery and create lasting value across our global business.
At Serco, everyone plays a vital part in delivering essential public services that make a real difference.
As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on.
Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Equal Opportunity

As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all.
We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).