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About the Role

The Admissions Officer (Interviews) is responsible for the operational organisation, administration and delivery of applicant interviews, both online and in person, supporting the University in achieving its student recruitment objectives. The role coordinates interview logistics, communications, systems and assessment administration to ensure a seamless and professional experience for applicants and stakeholders. Working as part of the Admissions team, the postholder will contribute to the continuous improvement of interview and admissions processes while delivering outstanding customer service throughout the applicant journey.

Responsibilities

Coordinate all aspects of applicant interview activity, including scheduling, communications, online and on-campus arrangements, assessment administration and the processing of interview outcomes.
Work closely with academic colleagues, admissions staff and interview panels to ensure activities run smoothly and efficiently.
Maintain accurate records.
Support Confirmation and Clearing activity.
Identify opportunities to enhance systems, processes and the applicant experience.

Requirements

Experience in a busy administrative or customer-focused environment where organisation, accuracy and excellent service delivery are essential.
Strong communication and interpersonal skills.
Ability to manage competing priorities.
Confidence using a range of digital systems and applications.
Sound judgement.
Attention to detail.
Commitment to delivering an inclusive and positive experience for applicants and stakeholders.

Skills

Communication skills
Interpersonal skills
Digital systems and applications proficiency
Organisational skills
Customer service delivery
Coordination of interviews
Coordination of events
Coordination of recruitment activities

Location

City St George's
Clerkenwell campus
Tooting campus

Work Type

Hybrid
Flexible homeworking

Experience Level

Experience in a busy administrative or customer-focused environment
Experience of coordinating interviews, events or recruitment activities, particularly within higher education, would be advantageous

Salary/Compensations

Sector-leading salary

Benefits

Pension scheme
Comprehensive package of staff training and development opportunities

About the Company

External Relations positions City St George's as a leading university for business, practice and the professions, aligned to Vision & Strategy 2035.
Bringing together marketing, communications, recruitment and admissions, the Directorate shapes a clear and compelling identity for the merged institution and drives growth in student recruitment, reputation and global reach.
Alongside targeted student recruitment, conversion and international expansion, External Relations amplifies the university's research strengths, real world impact and contribution to society, strengthening brand equity and deepening trust with partners, policymakers and the public.
Through integrated marketing, strategic communications and high performing recruitment and admissions activity, the Directorate enhances City St George's external profile, builds stakeholder confidence and ensures the university is recognised as a first choice destination for students and a valued civic institution in a competitive global landscape.
City St George's, University of London is the University of business, practice and the professions and brings together the expertise and excellence of City, University of London and St George's, University of London into one institution.
The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology.
Our students are at the heart of everything we do, and we are committed to supporting them to pursue their career and personal ambitions.
Our research is engaged, at the frontier of practice and has a positive impact on the world around us.
The Admissions Officer (Interviews) will join the Admissions team within External Relations and play a pivotal role in coordinating applicant selection activities across a diverse portfolio of programmes.
Supporting both academic and professional services colleagues, the role is central to delivering efficient, fair and applicant-focused interview processes that contribute to student recruitment, conversion and enrolment objectives.
The University of business, practice and the professions.

Equal Opportunity

City St George's, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes and culture for our whole community, including staff, students and visitors.
We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.
City St George's operates a guaranteed interview scheme for disabled applicants.