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About the Role

The International Student Adviser is a key member of the Student Support Hub, providing specialist guidance on immigration, visa, and university-related matters to ensure international students receive accurate, timely, and culturally sensitive support. The role contributes to an inclusive student experience, supporting successful transition, engagement, and compliance throughout the student journey.

Responsibilities

Provide specialist advice on immigration, visa, and university procedures to international students through a range of channels.
Support students in understanding and meeting regulatory requirements.
Maintain accurate records.
Respond to complex enquiries professionally and sensitively.
Contribute to induction and engagement activities.
Collaborate with internal departments and external agencies.
Promote an inclusive and welcoming student experience.
Ensure advice remains current, accurate, and aligned with relevant legislation and university policies.

Requirements

Degree, or equivalent experience, in Higher Education, student support, or a related field.
Good working knowledge of UK immigration and visa regulations.
Experience providing specialist advice to students from diverse backgrounds through a range of channels including email, telephone, and face-to-face or online appointments.
Strong organisational, record-keeping, and communication skills.
Ability to manage sensitive enquiries with empathy and cultural awareness.
Strong commitment to equality, diversity, inclusion, and continuous professional development.

Skills

Immigration advice
Visa advice
Student support
Record-keeping
Communication
Cultural awareness
Equality and diversity
Professional development

Location

City St George's

Work Type

Full-time

Experience Level

Experienced professional

Education Level

Degree or equivalent experience

Salary/Compensations

Sector-leading salary

Benefits

Pension scheme
Comprehensive package of staff training and development

About the Company

City St George’s, University of London is the University of business, practice and the professions.
The combined university is now one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science and technology.
Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.
Our research is engaged, at the frontier of practice and has a positive impact on the world around us.

Equal Opportunity

City St George’s, University of London is committed to promoting equality, diversity and inclusion in all its activities, processes, and culture for our whole community, including staff, students and visitors.
We welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation and socio-economic background.
City St George’s operates a guaranteed interview scheme for disabled applicants.