Project Business Analyst (REDEPLOYMENT APPLICANTS ONLY)
City St George's, University of London · GB
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About the Role
As a Project Business Analyst, you will support strategic change projects across the University’s portfolio by defining clear outcomes and benefits through professional business analysis. You will analyze current operations, identify improvement opportunities, and help shape future processes and services, ensuring solutions align with business needs.
Responsibilities
- Elicit, analyse and document business requirements and processes
- Map current (“as is”) and future-state processes, data flows and customer journeys
- Lead user-centred design activities, including personas, journey maps and service blueprints
- Plan and run workshops to explore improvement opportunities with stakeholders
- Support options appraisal and solution design, and define metrics to track benefits
- Present findings clearly to a range of audiences, in person and in writing
- Help develop CSU toolkits, training materials and analysis standards
Requirements
- A degree or postgraduate qualification, or substantial relevant vocational experience
- A strong track record in business process analysis and requirements capture
- Experience delivering process improvements that enhance the student or user experience
- The ability to interpret complex data and turn it into clear, useful insight
- Excellent stakeholder management, facilitation and communication skills
- Strong planning and organisational skills
- Experience supporting projects through to a successful conclusion, both independently and as part of a team
Skills
- Intermediate Microsoft 365 skills
- Visio skills
- Excel for data analysis
Location
- City St George's
Work Type
- Redeployees only
Education Level
- Degree or postgraduate qualification
- Substantial relevant vocational experience
About the Company
- City St George’s, University of London, is the University of business, practice and the professions.
- The Change Support Unit (CSU) is a central team that helps the University deliver change, so that it makes a real, measurable difference to the student and staff experience.
- CSU works across three areas: Project and Programme Management, Change Management and Business Analysis.
- CSU also provides consultancy, training and capability building across the University.
- We Care, We Learn, We Act.
- We’re committed to an inclusive, respectful and sustainable workplace where everyone can do their best work.
Equal Opportunity
- This role is eligible for visa sponsorship.