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About the Role

The Relationship Management Coordinator will support Relationship Managers (RMs) in the EMEA region and internal teams with daily client deliverables, ensuring a high level of service. This role focuses on refining processes for efficiency and consistency in client deliverables within the Fixed Income & Data Services Relationship Management team.

Responsibilities

Carry out daily operational tasks relating to ICE’s entitlements systems
Assist RMs with day-to-day billing related queries
Review contracts on behalf of the RM team
Assist RMs with day-to-day CRM activity, including reporting and data entry
Assist in the management of projects across Fixed Income & Data Services
Work on ad-hoc projects as and when required for the RM team
Work on account revenue reports and service mappings
Assist the Management team with CRM weekly/monthly reporting consolidation
Work on Financial/Product report reconciliation with Key stakeholders

Requirements

Educated to a degree level or equivalent experience
Attention to detail and strong analytical skills
Excellent communication skills, both written and verbal
Ability to summarize and present work succinctly and accurately
Clear commitment to the team approach and ability to work unsupervised
Ability to meet strict deadlines and cadence
Collaborative & team player

Skills

Good knowledge of Microsoft Office packages, predominantly MS Excel
AI related workflows
Knowledge of Financial Industry (beneficial but not essential)

Education Level

Degree level or equivalent experience