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About the Role

As a Working Student in the Knowledge Operations Team, you will transform complex product information into clear, useful, and human-centered content for the DISH Support Knowledge Base, Release Notes, and Product Updates across 16 countries. You will leverage AI tools to assist in content creation while applying human judgment and copywriting skills.

Responsibilities

Create and maintain clear and engaging digital content such as tutorials, FAQ articles, Release Notes, Product Updates, and training materials.
Turn complex product and technical information into simple, human-centered content that is easy to understand.
Use AI tools and agents as part of your daily workflow to research, draft, structure, review, and improve content efficiently.
Collaborate closely with stakeholders from Product, Marketing, Training, and Customer Success to continuously improve digital support and learning content.
Document processes and product changes across different DISH products.
Help identify and close knowledge gaps while improving how users find and consume information within the DISH Support platform.

Requirements

Currently enrolled in a bachelor’s or master’s degree program.
Very good copywriting skills and a good sense of how to make content clear, concise, and human.
Confidence in English, both written and spoken.
Curiosity and confidence in working with AI tools and agents, and a willingness to use them actively.
An ability to understand complex or technical topics and explain them in a simple, user-friendly way.
A proactive, structured, and reliable way of working.
First exposure to content creation, knowledge management, digital products, or hospitality is a plus.

Skills

Copywriting
Content creation
Knowledge management
AI tools
Digital products
Working with stakeholders
Process documentation
User support

Location

Germany

Work Type

Hybrid
Remote (up to 30 days from abroad of Germany in specific countries)

Experience Level

Working Student

Education Level

Bachelor's degree program
Master's degree program

Benefits

DISH Sports Club including on-campus Gym
Corporate Benefits
Access and employee discounts in METRO stores
Skill-building opportunities
Career development opportunities

About the Company

DISH supports more than 410,000 customers across multiple countries with a diverse team representing over 34 nationalities.
Our products range from reservation solutions to payment terminals, helping independent, small, and medium-sized restaurants digitize their businesses.
With around 200 employees, we work closely with METRO and its country organizations to drive digital innovation and shape the future of the HoReCa industry.
DISH was established in 2015 as a wholly owned subsidiary of METRO AG to develop digital solutions that contribute to the success of HoReCa (hotels, restaurants, and caterers).
DISH provides competitive solutions for some of the most pressing challenges of the industry.
More than 410,000 restaurateurs across 16 countries already use digital solutions of DISH to improve their business performance.

Equal Opportunity

Join an international company with members from over 34 different cultures.
Together, we celebrate diversity and respect our multinational backgrounds.