Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Senior Account Manager role.
Rezi rewrites your resume against HH Global's job description. Free.
Tailor your resume to this Senior Account Manager role.
Rezi rewrites your resume against HH Global's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Senior Account Manager posting at HH Global — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Senior Account Manager posting at HH Global — free, in seconds.
About the Role
The Senior Account Manager will be the day-to-day lead for HH Global’s Australia account, embedded with the local client team. This role is responsible for client relationships, operational governance, portfolio visibility, and workload prioritization, reporting to the Regional Account Director.
Responsibilities
- Act as the primary day-to-day HH Global contact for Australian client teams and become a trusted extension of the client organization.
- Maintain a regular presence in the client office and build effective relationships across local stakeholders, agencies, and relevant regional and global teams.
- Lead regular client WIPs, operational governance meetings, and reviews, ensuring clear decisions, actions, owners, and escalation routes.
- Maintain an overall view of live and upcoming work across the account, including print, temporary and permanent fixture programs, installation, maintenance, and associated rollouts.
- Translate client priorities into a clear, balanced delivery plan for Account Managers and ensure every project has defined ownership, milestones, risks, and next steps.
- Provide day-to-day direction to the local team, balance workload, and intervene where priorities, dependencies, or delivery risks require account-level decisions.
- Ensure consistent, accurate client reporting and maintain visibility of project status, spend, commercial position, forecast, and resource requirements.
- Manage day-to-day escalations, coordinating rapid resolution and escalating strategic, commercial, or significant client issues to the Regional Account Director when required.
- Ensure HH Global account processes, trackers, quoting, ordering, invoicing, and governance requirements are followed consistently across the team.
- Coordinate Australian activity with regional and global stakeholders, maintaining alignment with wider account strategy, standards, and reporting cadence.
- Identify growth opportunities and additional areas where HH Global can support the client, working with the Regional Account Director to develop the account.
- Build a collaborative, accountable team culture that promotes knowledge sharing, cross-cover, and continuous improvement.
- Encourage sustainable solutions that balance commercial, operational, and environmental outcomes.
Requirements
- Minimum 5 years’ account management experience within retail marketing, POS, print, fixtures, installation, or marketing services, including responsibility for complex client programs.
- Proven experience leading senior client relationships and acting as the primary day-to-day account contact within a contracted environment.
- Strong understanding of print, temporary POS, and permanent or semi-permanent retail fixture programs, including the end-to-end project lifecycle.
- Experience leading multi-project portfolios, setting priorities, and coordinating delivery resources without becoming the detailed project manager for every workstream.
- Commercially aware, with experience maintaining visibility of budgets, forecasts, quotations, project financials, invoicing, and margin performance.
- Confident in operational governance, status reporting, risk management, escalation, and delivery against SLAs and KPIs.
- Proven ability to influence client and internal stakeholders, resolve issues, and communicate clearly at both operational and senior levels.
- Experience identifying growth opportunities and broadening the scale and scope of client relationships.
- Highly organized, analytical, and comfortable interpreting project, commercial, and performance data.
- Collaborative people leader able to provide direction, balance workload, and develop team capability.
- Comfortable working independently, from client offices, and across regional or global teams.
- Proficient in Microsoft Office and relevant project, commercial, and reporting platforms.
Skills
- Microsoft Office
- Project platforms
- Commercial platforms
- Reporting platforms
Location
- Australia
Work Type
- Full-time
Experience Level
- Senior
About the Company
- HH Global is the global leader in responsible marketing activation services, helping the world’s most recognized brands turn their growth ideas into measurable impact through responsible marketing activation.
- We are a global marketing activation partner that connects brands to their customers and delivers sustainable marketing execution at scale.
- With over 4,000 colleagues across more than 55 countries, you’ll join a diverse, high-performing community, empowered to deliver sustainable, innovative solutions for our clients.
Equal Opportunity
- We welcome job applications from all suitably qualified candidates and will make reasonable adjustments to our recruitment process to accommodate you.