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About the Role
We are seeking highly motivated individuals to join our front office team as a Guest Services Agent. The ideal candidate will utilize their engaging personality to create a memorable guest experience while managing front desk administration and financial transactions. This role is crucial for front office operations, from welcoming guests and handling billing inquiries to managing evening close-out procedures.
Responsibilities
- Check guests in and out efficiently, ensuring proper credit/payment, fulfilling special requests, and establishing accurate information.
- Proactively resolve guest issues, using service recovery to transform challenging situations into positive experiences.
- Collaborate professionally with all hotel staff and keep the leadership team informed of pertinent information.
- Maintain lobby presentation by working with lobby attendants to ensure reception areas are clean, organized, and inviting.
- Deliver exceptional service by offering a warm welcome, assisting with luggage, and providing expert knowledge of the hotel, amenities, and local area.
- Execute miscellaneous operational duties and other tasks as assigned by management to support property success.
- Verify daily financial transactions, balancing front office accounts, posting charges, room taxes, and food and beverage receipts with high precision.
- Manage shift close-out procedures, preparing daily front desk reports, and ensuring all paperwork is organized and accurate.
- Maintain the house bank, strictly following hotel procedures for posting charges and issuing refunds.
- Oversee property safety by staying knowledgeable of all emergency procedures, security protocols, and hotel policies.
Requirements
- At least one year in a customer service role with high guest interaction.
- Prior hospitality industry or front desk experience is preferred.
- A Valid driver's license with no major infractions for 6 months.
- Ability to solve problems when they arise.
- Ability to work in a team environment.
- Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
- Must be available to work various shifts including weekends and holidays.
Skills
- Strong organizational skills
- Basic numerical aptitude
- Problem-solving skills
- High attention to detail
- Excellent verbal communication skills
- Engaging personality
- Helpful personality
Location
- New York Downtown
Work Type
- Full-time
Experience Level
- At least one year
Salary/Compensations
- $23.00 - $23.00
Benefits
- 401k with a company match
- Lucrative bonus programs
- Full benefit plans
About the Company
- Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts across the United States, Caribbean, and Europe.
- Our platform includes Benchmark Resorts & Hotels, Axiom Hospitality, and PYRAMIDWORKS.
- We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers.
- Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets.
- At the DoubleTree by Hilton New York Downtown we pride ourselves on being the best employer in the area.
- Our Core Values involve personal development, people, and a desire for wanting them to succeed.
- We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest.
Equal Opportunity
- Pyramid Global Hospitality is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.