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About the Role
We are looking for an experienced Project Manager to join the Integrations team. This role will involve line managing other Project Managers, driving process improvements and ambitious goals in the team, and contributing to the delivery of successful client integrations. The Project Manager’s focus is on understanding the client’s objectives and guiding them through the process from integration kick-off to actively using the Ravelin product(s). Your focus will be mostly on coaching others to deliver, more than leading day-to-day client project activities.
Responsibilities
- Act as a leader in establishing and developing best practices for Project Managers within the Integrations team.
- Support the Director of Integrations on initiatives around process improvement, change management, and wider company goals.
- Line manage a number of Project Managers, supporting and coaching them in their role.
- Contribute to technical and business integrations with clients.
- Deliver operational excellence, as part of overseeing a collection of projects.
- Anticipate potential issues and dependencies, and highlight or escalate project risks where appropriate.
- Develop strong working relationships with our clients.
- Ensure excellent time management of your own tasks, and assist others to prioritise, set goals, and set expectations with clients.
- Maintain all project documentation, and actively promote knowledge sharing within the Integration team, and wider Ravelin teams.
- Proactively engage with the Product team, sharing feature suggestions and interesting scenarios from client conversations.
Requirements
- 5 or more years of line management experience.
- Project management experience in a technical or integrations environment, with exposure to complex products or solutions.
- A track record of process improvement, and experience in instigating change within a team and across teams.
- Exceptional communication skills – both internally and client-facing.
- The ability to direct and lead others confidently, and comfortable having difficult conversations when needed.
- Analytical with great attention to detail.
- Pragmatic problem solver and solutions-oriented.
- Strong commercial awareness.
- Candidates must meet pre-employment checks: unspent criminal convictions, employment verification, and right to work.
Skills
- Project Management
- Line Management
- Process Improvement
- Change Management
- Client Relationship Management
- Technical Integrations
- Business Integrations
- Operational Excellence
- Risk Management
- Time Management
- Knowledge Sharing
- Communication Skills
- Analytical Skills
- Problem Solving
- Commercial Awareness
Location
- Remote
Work Type
- Full Time
- Remote-First Environment
Experience Level
- 5 or more years of line management experience
Benefits
- Flexible Working Hours
- Comprehensive BUPA Health Insurance
- £1,000 Annual Wellness and Learning Budget
- Monthly Wellbeing and Learning Day (last Friday of the month)
- 25 Days Holiday + Bank Holidays + 1 Extra Cultural Day
- Mental Health Support via Spill
- Aviva Pension Scheme
- Ravelin Gives Back (charitable donations and volunteer opportunities)
- Fortnightly Randomised Team Lunches
- Cycle-to-Work Scheme
- BorrowMyDoggy Access
- Weekly Board Game Nights & Social Budget
About the Company
- Ravelin is a fraud detection company using advanced machine learning and network analysis technology.
- Our goal is to make online transactions safer and help clients feel confident serving their customers.
- We have a strong culture and adhere to values of empathy, ambition, unity and integrity.
- We value work/life balance and embrace a flat hierarchy structure.
- Join us to learn fast about cutting-edge tech and work with bright and nice people.
- We help prevent crime and protect the world's biggest online businesses.