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About the Role

The Channel Partner Manager leads Ravelin's day-to-day relationship with our strategic parent-company partner, ensuring delivery and relationship coordination. This role involves connecting people across teams and stakeholders for smooth partnership operations.

Responsibilities

Build and maintain trusted relationships with stakeholders at every level of the partner.
Coordinate Ravelin's Account Management, Customer Success, Product and Engineering teams to support day to day success.
Lead delivery of operational projects with the partner, making sure merchants are well supported.
Tailor communication to different audiences.
Run regular partnership meetings and leadership forums.
Own escalations and SLA response times.
Lead SBRs and regular updates that share progress, challenges and successes.

Requirements

At least 3 years' experience in partnership management, project management or consulting, within a start-up or a bank, ideally including managing a strategic partner rather than just clients.
Confidence working with senior leaders on both sides of a partnership, and influencing without direct authority.
A data-led approach: ability to agree KPIs with a partner and build SBRs and reporting from them.
Proven experience delivering operational projects and SBRs, with strong process and project management, running multiple workstreams and stakeholders at once.
Excellent presentation skills: confident building and presenting to senior audiences, with clear, concise written and verbal communication.
Comfort owning escalations and SLA response times.
Strong product knowledge, with the curiosity to learn Ravelin's products in depth and explain them clearly to partner teams.
Strong, proactive coordination: organised, pushing work forward across teams and managing your own workload and diary in a fast-paced environment.
UK-based and able to travel regularly to the US.

Skills

Partnership management
Project management
Consulting
Stakeholder engagement
Presentation skills
Communication skills
Product knowledge
Coordination
Knowledge of the fraud and payments industry
Experience working inside, or alongside, a large acquirer or payments group
Familiarity with APIs, cloud or data science concepts

Location

London

Work Type

Full Time
Remote-First Environment

Experience Level

At least 3 years' experience

Benefits

Flexible Working Hours
Comprehensive BUPA Health Insurance
£1,000 Annual Wellness and Learning Budget
Monthly Wellbeing and Learning Day
25 Days Holiday + Bank Holidays + 1 Extra Cultural Day
Mental Health Support via Spill
Aviva Pension Scheme
Ravelin Gives Back
Fortnightly Randomised Team Lunches
Cycle-to-Work Scheme
BorrowMyDoggy Access
Weekly Board Game Nights & Social Budget

About the Company

Ravelin is a fraud detection company using advanced machine learning and network analysis technology.
Our goal is to make online transactions safer and help our clients feel confident serving their customers.
We are a friendly bunch and pride ourselves in having a strong culture and adhering to our values of empathy, ambition, unity and integrity.
We really value work/life balance and we embrace a flat hierarchy structure company-wide.
Join us and you’ll learn fast about cutting-edge tech and work with some of the brightest and nicest people around.

Equal Opportunity

Job offers may be withdrawn if candidates do not meet our pre-employment checks: unspent criminal convictions, employment verification, and right to work.