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About the Role
Goddard Riverside invests in people and strengthens communities by serving over 20,000 New Yorkers with diverse programs. We operate within a social justice framework to empower individuals to make choices for better lives. This role supports and supervises case managers and specialists, assisting the Program Director with daily operations to help individuals achieve stable housing through a harm reduction, housing-first model.
Responsibilities
- Directly supervise and conduct consistent individual supervisions for 4 Case Managers, 2 Harm Reduction Specialists, and 1 Housing Specialist.
- Actively participate in the management team of The Baxter, displaying collaborative work for the program's benefit.
- Participate and assist with running consistent Team Meetings: clinical staff meetings and, in the absence of the Director, All staff meetings.
- Ensure ongoing staff training on client care issues, agency policies, and best practices, arranging for outside training as needed.
- Oversee and respond to crisis situations and debrief with staff and clients.
- Assist Director to prepare for all internal and external audits, including creating and reviewing submissions of Corrective Action Plans.
- Facilitate standardization of program policies and procedures using a harm reduction and housing first model.
- Ensure all incident reporting and follow-up is done thoroughly and in a timely manner.
- Ensure quality service provision, including the utilization of evidenced-based practices for client-centered services.
- Facilitate implementation of standardization of data collection methods, tracking, analysis, and reporting of data.
- Be part of on-call rotation.
- Assist the Program Director to work closely with DHS and other funders to achieve deliverables and adhere to all regulations and standards.
- Liaise with on-site and off-site medical and psychiatric providers.
- In the absence of the Program Director, oversee the daily operations of the Safe Haven.
- Collaborate with local precincts, community boards, local hospitals, and other CBOs to best serve clients.
- Perform other duties as required.
Requirements
- Bachelors in a social service related field required.
- Supervisory experience required.
- Experience working within Shelter or Safe Haven strongly required.
- Experience with individuals with substance use/mental illness/unsheltered preferred.
- Bilingual in English and Spanish preferred.
- Understanding of a harm reduction and housing first model of housing.
- Moderate computer work; occasional lifting of up to 30 lbs, including client belongings; some walking and climbing stairs to visit clients and access community spaces.
Skills
- Excellent verbal and written communication skills
- Strong Interpersonal skills and leadership ability
- Excellent judgement and ability to handle crises effectively
- Ability to work in fast-paced, residential environment
- Excellent problem-solving skills
- Computer literacy
- Proficient in Microsoft Office Suite
- High level of computer literacy
- Familiar with cloud-based payroll platforms such as Paycom (supervisor/manager functionality)
- Able to use or learn other electronic databases, programs, and funder-related software as needed
Location
- Baxter Safe Haven - Elmhurst, NY
Work Type
- Tuesday-Saturday, 9:00am-5:00pm
- Onsite
Experience Level
- The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.
Education Level
- Bachelors in a social service related field
- LMSW preferred
Salary/Compensations
- $73000.00 - $76000.00 per year
About the Company
- Goddard Riverside invests in people & strengthens community, serving more than 20,000) people throughout New York City with a variety of programs for all ages.
- We work within a social justice framework to create a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.
- Goddard Riverside operates four permanent supportive housing residences and one 75 bed transitional residence for adults experiencing homelessness.
Equal Opportunity
- Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.